JOB SUMMARY

• Undertake Account Opening (AO) activities in the CIB core banking systems
• Support regulatory and audit requests pertaining to AO areas of responsibility
• Maintain good working relationships with the various Business Units, Finance, Technology, and Operations community
• Participate ad-hoc UAT that’s relevant with core banking system enhancements

RESPONSIBILITIES

Strategy

• Maintain consistent application of Department Operating Instructions (DOIs) and standard work across AO areas
• Enhance AO knowledge and embedding of risk management, governance, and reporting best practices
• Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility

Business

• Support regulatory and audit requests pertaining to AO areas of responsibility
• Maintain good working relationships with the various Business Units, Finance, Technology, and Operations community
• Undertake ad-hoc duties and when delegated by Line Manager and senior managers

Processes

• Perform relevant AO activities including AOP document check, signature maintenance, discharge of expired documentation, updating of account profiles, etc. on time and to agreed standards
• Ensure compliance with all Key Control Self-Assessment (KCSA) / Control Standard Test (CST) checks
• Preparation of the regular reporting pertaining to AO areas
• Maintain a record of temporary withdrawal, document storage and monitor the document status per the internal standards

People & Talent

• Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies 
• Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

• Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, pro-actively advise management on compliance issues
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines

Governance

• Ensure that filing of AOP documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Delivery Managers, Specialists, Makers, and Checkers
• Country CM Head
• Country CIB Operations Community
• Country Operational Risk
• Country Compliance
• Group Internal Audit
• Business Operational Risk Manager

Qualification

• Education     College or above    
• Languages     Mandarin, English

Role Specific Technical Competencies

• MS Office
• Regulatory Reporting
• Data Conversion and Reporting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.