Job Summary

The role will be responsible for supporting the Group’s business strategy by training and developing Relationship Managers to deliver good, personalized service to affluent clients during Wealth Sales, and guide Affluent Relationship Managers in acquiring new Wealth business from retail clients through proper suitability and financial needs assessments, identifying appropriate products to meet those needs. The role will assist Relationship Managers and the region in achieving agreed targets and activation, while working closely with branches to provide prompt, excellent pre‑ and post‑sales service.

Key Responsibilities

• Train and develop Relationship Managers to ensure best in class and personalized service are provided to affluent clients at the time of Wealth Sales.
• Guide Affluent RMs in the acquisition of new WS business from retail clients, following proper suitability assessments and due diligence.
• Support sales staff in analysing customers’ financial needs and identifying suitable products that match clients’ financial objectives and risk profiles.
• Assist in achieving agreed WS sales targets for RMs and the region as a whole (as per scorecard), ensuring activation and productivity of RMs.
• Maintain close coordination with branch RMs and Operations to provide prompt and excellent pre‑sales and after‑sales service, minimising mis‑selling and discrepant applications.
• Conduct regular client meetings and portfolio reviews, ensuring adherence to relevant business, regulatory and internal policy requirements.
• Be aware of, follow and coach frontline staff on Anti Money Laundering, Customer Due Diligence and related policies and procedures in line with Group and local regulatory guidelines.
• Take responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group within the scope of WS activities.
• Maintain an ongoing awareness and understanding of the main risks facing the Group (e.g. financial crime, operational, conduct and regulatory risks) and the role played in managing and escalating them appropriately.
• Maintain awareness and understanding of the Group’s business strategy, operating model and risk appetite relevant to the role.

Skills and Experience

• Affluent / Priority Banking Wealth portfolio management
• Financial Analysis
• Understanding of the macro-economy
• Understanding of Wealth products (bancassurance, Fixed income products, Mutual funds etc)
•  Client relationship management
• Stakeholder Management
• Sales frontline experience (preferrable)
• Candidate with prior experience in wealth management in financial industry.

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.