Job Summary

Responsible to contribute towards superior service delivery and cost control related to operations of the Retail Client Businesses by ensuring error free and timely processing of Client Maintenance activities for the Banks clients.

Key Responsibilities

• To ensure that all Maintenance related activities are carried out with the maximum efficiency, security & control and that service is provided to both internal & external customers in accordance with agreed service standards
• To ensure that all requests are processed with maximum efficiency and accuracy and as per the agreed service standards
• To design, recommend and implement action plans for continuous process improvements to enhance both processing efficiency and operational controls and save costs.
• To develop a highly motivated, professional & productive team.
• Adherence to Service Level Agreements and Key Control Standards
• To ensure strict compliance with Group, Central Bank and Shariah regulations
• Ensure office decorum, discipline and clean desk policy
• To design, recommend and implement action plans for continuous process improvements to enhance both processing efficiency and operational controls and save costs.
• To develop a highly motivated, professional & productive team
• Adherence to Service Level Agreements and Key Control Standards
• To ensure strict compliance with Group, Central Bank and Shariah regulation
• Carefully examine and processed queries received from various departments in relation to inward/outward clearing
• Continuously review processes to identify inherent risks and gaps in processes and advise ways to mitigate the same and strive to minimize risks. Prepare root cause analysis for customer complaints and take remedia
• To ensure that all Clearing related activities are carried out with the maximum efficiency, security & control and that service is provided to both internal & external customers in accordance with agreed service standards
• Ensure effective scrutiny of clearing instruments especially technical and Cheques Papers
• To ensure vouchers / cheques / source documents are properly binded and placed
• To ensure that all clearing activities are processed with maximum efficiency and accuracy and as per the agreed service standards.
  Ensure that every request is processed else there must be a proper reason against each pending request.
• Ensure that every request received within cut-off, is processed else there must be a proper reason against each pending request.
  Follow-up on the pending cases and make sure that the targeted Turn Around Time is not disturbed.
• To act as a secondary key custodian and to execute the vault management activities end to end
• Act and response on all queries / complaints / requests received from relevant stakeholder
• Effectively manage risks and create a robust control environment.
• Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist).
• Coordinating, Facilitating and Promoting understanding of Operational risk and its implementation and management of Governance & control within the unit.
• Ensure that all process / practices in the unit comply with bank' risk and compliance procedures to minimize security and risk exposure.
• Formulate improvement in operating procedure to effectively manage risks and create a robust control environment.
• Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist) and ORF (Operation Risk Framework).
• Assist in coordinating, Facilitating and promoting understanding of Operational risk and its implementation and management of Operational Risk within the unit.
  Regulatory & Business conduct

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.