Client Manager
Job Description
Requisition Number:
58060
Job Location:
Istanbul, TUR
Global Grade:
Band 7
Work Type:
Office Working
Employment Type:
Permanent
Posting Start Date:
13/07/2026
Posting End Date:
27/07/2026
Job Description:
Job Summary
The Client Manager role at Standard Chartered is pivotal in ensuring superior service delivery to our Corporate Banking clients. This position demands a proactive, client-focused approach to manage and enhance relationships, supporting our teams to meet and exceed service targets with efficiency and quality. You will play a key role in enabling clients to transact seamlessly within agreed turnaround times, while maintaining rigorous productivity and service level standards.
In this role, you will bridge the gap between the CCIB Business and Client Management, ensuring consistent implementation of our Client Management model across the country. This model emphasizes client tiering and service differentiation to meet the diverse needs of our client base. Moreover, you will lead initiatives aimed at continuous process improvements, enhancing operational efficiency, effectiveness, and leveraging technology solutions to deliver exceptional client experiences.
Your contribution will be critical in fostering a culture of excellence and reliability, where every client interaction is handled with professionalism and care, upholding the bank’s commitment to trust and integrity.
Key Responsibilities
- Deliver exceptional client account management by proactively managing day-to-day client maintenance activities and supporting strong client service and relationship health.
- Support GAMs, Regional Account Managers and Field Account Managers on aligned client portfolios to help drive revenue growth outcomes, profitable client relationships and strong client delivery execution.
- Partner closely with Credit Analysis, Credit Risk Control, Credit Risk, Client Onboarding, Credit Operations, Integrated Middle Office, Product teams and footprint-market colleagues to support client requirements.
- Ensure a consistent implementation of the Client Management model in-country, with a focus on service differentiation by client tiering and value, and a scalable, client-focused service approach.
- Work with Relationship Managers, Product Sales, Operations, Integrated Middle Office and other key stakeholders to resolve client issues, improve overall service and streamline processes.
- Monitor operational efficiency, effectiveness and quality, identify improvement opportunities, implement change initiatives and support adoption of tools, techniques and digital solutions aligned with client needs.
- Support CCIB business strategy by maintaining regular alignment with business stakeholders, addressing gaps, supporting business opportunities, and responding to regulatory and audit requests.
- Manage KYC renewals, client due diligence requirements, related triggers and documentation standards to ensure timely completion, appropriate controls and readiness for audit reviews.
- Drive agreed service standards across turnaround times, productivity, quality, risk management, first-time-right execution, minimal rework, operating rhythm, capacity planning and escalation management.
- Maintain strong risk, governance and conduct standards by escalating significant risk issues, supporting operational risk controls, meeting regulatory expectations, and embedding the Bank’s Values, Code of Conduct and Conduct Principles.
Skills and Experience
- Client Due Diligence / KYC and Credit Risk knowledge.
- Corporate Banking and Product knowledge.
- Presentation and report preparation skills.
- Advanced Microsoft Excel, charts and PowerPoint skills.
- Advanced numerical and analytical skills.
- Behavioural skills: Action Oriented, Collaborates and Customer Focus.
Qualifications
- Bachelor’s degree in Business Administration, Economics, Finance, Accounting or a related field.
- Ideally 3–5 years’ experience in Corporate Banking or another relevant banking field.
- Fluent English and Turkish language skills.
- Understanding of risks, including Client Due Diligence / KYC and Credit Risk.
- Proactive, solution-oriented approach with strong analytical and credit skills.
- Strong execution ability, high discipline and ability to multi-task effectively under pressure and within tight timeframes.
- Excellent written and verbal communication skills, with multicultural awareness and sensitivity.
- Understanding and knowledge of the Corporate Banking landscape.
- Good Excel, charting and PowerPoint skills.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
