Job Summary

The Operations Associate will manage the daily operational execution of all activities within the Operations sector, which includes managing operational risks, ensuring compliance with regulations and group policies, enhancing efficiency, and coordinating personnel and projects within SCB Turkey. This position serves as parental leave coverage from August 1st to December 19th (inclusive).

This responsibilities include the following aspects: 
o    Monitor and regularly review the procedures and controls to ensure they reflect changes in process, products, policies and regulations. 
o    Manage adherence to policies including escalation and compliance requirements
o    Review and monitor workflow for efficiencies in time, costs and service levels
•    Ensure proper functioning of day-to-day controls, periodic monitoring activities, and timely resolution of operational risk issues.
•    Maintain a positive working relationship with personnel of the other sections/divisions of the bank.
•    Ensure timely, accurate & secure transaction processing in a controlled environment at minimum levels of cost and risk.
•    Adherence to local regulations and the compliance of all transactions within these local guidelines
•    Responsible for identification and reporting non-compliance with laws and regulations, codes of conduct, professional and internal policies and procedures.

Key Responsibilities

Strategy
•    To manage day to day operations with respecting  managing operational risks, regulatory adherence, group policy adherence, efficiency, people and projects within SCB Turkey. Awareness and understanding of the Groups Business strategy, awareness and understanding of local regulatory bodies needs and requirements. To search for the best way in order to be in line with Group requirements as well asTurkish Regulatory requirements. 
•    Is a point of customer contact (internal and external) and will be responsible for proactively promoting strong external relationships.

Business
•    Manage resources to meet and exceed service standards
•    Work with internal stakeholders for service requirements, enquiries and instructions. 
•    Proactively review processes to identify and implement potential time/costs saves. 
•    Ensure that unusual deals are bought to the attention of the Management.
•    Manage workflow on the Section, to meet required deadlines and quality standards.
•    Network on behalf of the team (communicating back to team members) with internal customers, support units, counterparties, correspondent banks, to remove blockages, improve transaction flow, co-ordinate the implementation of change, and generally to facilitate the effective working of the team.
•    To participate in any new initiatives within the Unit/Department e.g. system upgrading, migration of activities etc.
•    Identify potential revenue prospects and plug leakage of revenue.
•    Ensures that all enquiries / complaints are resolved within agreed turnaround time.
•    Ensure correctness of transaction booking in relation to  incoming and outgoing Foreign currency transfers, spot, transactions with banks and suppliers
•    Adherence of International rules and practices for trade finance to ensure compliance of documents and transactions within these boundaries
•    Live the “Values” of the bank at all times

Processes
•    SCB Turkey Operations Department is responsible of handling following products:
•    Daily payments via Swift and EFT (Admin, ALM or customer payments ), 
•    Daily ALM deals and related bookings, 
•    Control of intraday fx positions and nostro balances, reporting to the main shareholder, 
•    Daily, monthly reporting to  local authorities, 
•    Daily monthly reporting to stakeholders and to the Group
•    Support services in Turkish Language to prime customers
•    Monthly payment of KKDF
•    Answering court orders, bankruptcies and seizures of local authorities
•    Vendors on Boarding and Supplier Screening 
•    Responsibilities regarding such processes are: 
o    Ensure that parties in all payment messages are named screened before the payment and vendor screening procedure is applied for existing and new vendors.
o    Ensure correctness of daily payments and bookings, 
o    Ensure correctness of reports to stake holders, main shareholder and local authorities
o    Control of undertakings given to third parties –if any-
o    Following local regulations and ensure the compliance of  transactions booked and reporting done by the department to local authorities requirements.
o    Following our Main Shareholder requirements and ensure the compliance of the transactions to these requirements

Process details 
SWIFT & EFT 
•    Preparation of manual SWIFT and EFT messages and releasing messages prepared by other users. 
•    Creation ,control and verification of EFT messages,application of CBT’s Business Continuity Plan (ADUP) when necessary.
•    Informing Front Offices for the opening and closing balances of EFT (TL balance) 
•    EFT bookings and reconciliations
•    Obtain the EFT messages report from the local system and compare with the GI100AS report generated by Finance team monthly basis.
•    Control that parties in all payment messages are named screened before the payment and vendor screening procedure is applied for existing and new vendors.

Customer Support Services 
•    Acting as the back-up of Didem Sen on support services related with cash and premier services given to Turkish Airlines and Enka, 
•    Giving support services for Beko’s letters of credit opened with SCB London and cash transactions with SCB Hong Kong.

Vendor Onboarding and Suppliers Screening 
•    Recording all correspondences and forms regarding new vendors/suppliers performing by Supplier Screening Team. For existing suppliers/vendors perform monthly periodic control with Supplier Screening Team and update the local lists and upload the vendor register list to Sharepoint.

Website Updates
•    Responsible for updating SCB Turkey’s website for any changes/updates upon information sent by related departments. Informs to the relevant people in the U.K. and checks the preview sites and confirms for uploading. 

Spot FX Deals and Placements With Banks.
•    Processing onshore treasury transactions against valid source documentation (Reuters ticket, Agreements etc) and first validation of onshore ALM placements.
•    Daily preparing DOVTAK excel file for the follow up of intraday Nostro positions. 
•    Daily preparing FX BLOTTER for the follow-up of intraday overall fx position. 
•    Processing of related Swift confirmation and payment messages
•    Daily reporting to CBT regarding TRL placement and borrowing transactions  
•    Daily reporting to CBT regarding TRL-FX bank to bank and customer transactions
•    Preparation the related EFT and swift messages.
•    Validation of Bank-to-Bank transactions  

Reporting
•    Monthly reporting of all statistic codes to CBT including FC buying/selling attached with the list of spot transactions.
•    Monthly reporting of long and short term loans to CBT
•    Monthly reporting of transfers abroad over USD 50,000 to CBT 
•    Monthly  reporting to local Accounting / Financial Control for transaction over USD 50,000
•    Daily reporting of Spot Foreing Currency to CBT
•    Daily reports to CBT TRL placement and borrowing transactions.
•    Daily reports to CBT TRL-FX bank to bank and customer transactions
•    Daily reports foreign currency fx positions to Risk, Finance and ALM responsible
•    Fortnightly reports derivatives to Risk Center of the Turkish Banking Association
•    Monthly reports Limits and Risks to Risk Center of the Turkish Banking Association
•    Monthly reports Loan Applications and Loan Rejections to the Risk Center of the Turkish Banking Association 
•    Monthly reports EFT transfers and Loans to the Ministry of Finance under Tax Identification Number basis.
•    Monthly reports Force Majeur situation to the Risk Center of the Turkish Banking Association.

People & Talent
•    Plan and control staffing, deployment, training, appraisals and all other personnel matters relating to staff
•    Ensure high level of engagement and customer orientation across all grade levels. 
•    Identify and foster the development of potential successors and high potentials in general.
•    Contribute towards any initiatives in respect of departmental environment, teambuilding and performance development.

Risk Management
•    Ensure client and new vendor identification is adhered where required by all staff and the necessary step is incorporated into the relevant process flows. 
•    Ensure all activities are well documented through process flows with process timings and meet group policy and regulations 
•    Ensure that all control reconciliation activities are conducted in a timely and accurate manner
•    Ensure that all operations risks are raised in EORP. Where necessary ensure these are escalated to appropriate parties; Head of Finance and Operations, and Country Risk Committee and Matrix Manager.
•    Comply with applicable Money Laundering Prevention Procedures and in particular, report any suspicious activity to the Unit Compliance Officer, Line Manager.
•    To ensure compliance with directives received from regulatory bodies and to ensure that all practices are sound..
•    Ensure Key Control Standards as defined by the Group and Local Compliance are strictly followed within area of responsibility.
•    Ensure Anti Money Laundering and Sanction policies are enforced within area of responsibility and they are applied to all processes.
•    Ensure Vendor Onboarding Procedure  and name screening is applied for all suppliers before the payment.

Governance
•    Responsible awareness and understanding of Main Shareholders policies and procedures as well as local regulations and local authorities requirements. Responsible of updating systems, local DOI’s, policies and documentations as per these requirements. 
•    Responsible awareness and understanding of Main Shareholders policies and procedures as well as local regulations and local authorities requirements.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Awareness and good understanding of the requirements of; The Central Bank of Turkey, Finance Department- Banking Regulatory and Supervisory Agency, Turkish Banks Association, Risk Registry Agency and similar local authorities.

Key stakeholders
Internal 
•    Country CEO Turkey
•    RM’s and Business Managers
•    ALM responsible
•    SCB Trade and CSG
•    Banking Operations Team in Europe
•    UORM (All sites)
•    Business Managers and RM’s of all products
•    IT personnel (Local and Group) & Systems and Processes personnel
•    Banking Operations Heads, Ops staff (all sites)

External
•    Clients
•    AMH Support
•    Internext Support Team

Other Responsibilities
•    Support Finance for the booking of account payables (when necessary).

Skills and Experience

•    Good client services skills
•    Knowledge of Swift messages and swift messaging system
•    Knowledge of Internext system.
•    Knowledge of Accounting Suite
•    Knowledge of EFT messages and EFT system 
•    Strong PC Skills particularly Microsoft Excel, Word and Power Point.
•    Ability to work independently under pressure with initiative and self-motivation;

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers