The Role Responsibilities

Strategy

• Assisting Branch Operation and Service Manager for operational and service activities in branch.
• Ensure client get the best quality of service.
• Ensure client’s complaint handled well as per applicable procedure.
• Ensure all transactions processed as per applicable procedure and authority
• Arrange the availability of cash and ensure end of day reconciliation are controlled.

Business

• Contribute to the achievement of Branch target.
• Contribute to the achievement of client satisfactory target rating.
• Contribute to the achievement of branch’s satisfactory audit rating.
• Participate in controlling and achieving target or budget set for branch’s expense.

Processes

• Ensure reconciliation completed and submitted on time (i.e. cek/ giro, etc)
• Ensure all instructions received from client, processed as per latest procedure to prevent client’s complaint
• Approve and monitor daily client’s transaction through Bank’s system including payment transactions (OTT, RTGS, & SKN) as per valid procedure and authority.
• Ensure clearing process processed as per valid procedure and authority.
• Monitor daily activity performed by Teller, Client Service Executive, Client Service Manager to ensure that they perform as per valid procedure and authority.

Skills and Qualifications

• Have minimum 3-5 years experience in branch operations
• Hold a minimum bachelor degree
• Hold certification SPPUR Level 5

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.