Job Summary
This role supports the effective management of operational, technology, regulatory, information security, and cyber risks across the country’s Technology and Operations environment.
Working closely with the Country CTOO (Chief Technology Operation Officer) and the T&O (Technology & Operation) Risk and Control Head, you will assess control effectiveness, identify emerging risks, coordinate remediation activities, and ensure that material issues are escalated through the appropriate governance forums. You will also help embed a strong risk culture by providing guidance, training, and oversight across relevant Operations and Client Journey teams.
Key Responsibilities
- Manage day-to-day risk and control activities, ensuring that required control checks, assessments, certifications, and remediation actions are completed within agreed timelines.
- Implement and monitor Control Assessment Standards and other applicable risk and control requirements across relevant end-to-end operational processes.
- Act as a key country escalation point for operational risk incidents, control issues, and risk-related queries from Operations, Client Journey, and business teams.
- Assess operational, regulatory, technology, information security, and cyber risks arising from new products, business initiatives, systems, and existing operations.
- Evaluate the effectiveness of controls, determine residual risks, and coordinate remediation or formal risk acceptance where required.
- Identify and escalate emerging risks, significant incidents, control weaknesses, and recurring issues to relevant stakeholders and governance forums.
- Coordinate internal audits and regulatory reviews, including evidence collection, management responses, regulatory queries, remediation tracking, and closure of findings.
- Monitor system stability, operational resilience, technology obsolescence, incident remediation, outsourcing, and service-provider risks.
- Support investigations into material operational losses and incidents, identify root causes, and help implement measures to prevent recurrence.
- Keep country stakeholders informed of regulatory developments, policy changes, audit outcomes, and lessons learned.
- Support the effective management of country risk governance forums, including preparing materials, presenting key issues, and tracking agreed actions.
- Lead the preparation and coordination of the Data Governance Forum.
- Promote strong risk awareness through clear communication, practical guidance, and relevant training across Technology and Operations.
- Support change and regulatory initiatives relating to operational resilience, data privacy, data sovereignty, technology, and outsourcing.
- Build effective relationships with business, Operations, Technology, Compliance, Internal Audit, regional Risk and Control teams, service-provider teams, and regulators.
Our Ideal Candidate
- Minimum 3 years experience in operational risk, technology risk, risk and control, governance, compliance, audit, or a related discipline within banking or financial services.
- Hold Risk Management Certification (LSPP) - Level 2
- Advanced understanding of enterprise risk management frameworks, control assessments, operational risk policies, and remediation practices.
- Strong knowledge of banking operations and the Indonesian regulatory environment.
- Experience supporting audits, regulatory reviews, incident investigations, risk assessments, and issue remediation.
- Understanding of technology resilience, information and cyber security controls, outsourcing risk, system stability, and technology obsolescence.
- Excellent stakeholder-management skills, with the confidence to engage senior leaders, business teams, control functions, auditors, and regulators.
- Strong communication skills, including the ability to explain complex risks clearly and escalate difficult issues appropriately.
- Able to manage multiple priorities, deadlines, and change initiatives in a complex environment.
- Proactive, action-oriented, collaborative, and committed to maintaining high standards of integrity and accountability.
- Sound judgement and the ability to make timely, risk-informed decisions.
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
