JOB SUMMARY

The Transaction Banking and Cash Operations Risk Manager is responsible for Execution of measurements of control effectiveness. Identification and assessment of emerging- and existing risks through a Client-Journey lens; Client Journey specific risk mitigation & control design; Ensure recording of key risk indicators through the Bank’s risk monitoring system(s)

Other responsibilities:

• Responsible for ensuring business operates within the boundaries set by established operational risk appetite.

• Support regional Cash Business Risk Manager and country stakeholders (Transaction Banking Cash) risk effectiveness.

• Offshored activities will be governed, issues to be tracked, escalated, and remediated.

• Identify top themes / trends for Business.

• Ensure compliance to Reg reporting Policy / standard in line with Compliance Risk Type Framework.

• Identify and manage risks arising within Business processing.

• Demonstrate effectiveness and adherence in 1st line risk execution.

• Responsible for mitigating risk through suitable controls and ensuring the implementation of remedial actions.

• To perform governance to ensure adherence to Data governance framework/policy/procedure at Business level.

• To perform governance to ensure adherence to Information Cyber Security policy and procedures at Business level.

• Provide support to Country Risk & Control for their role as country Ops representative to country/regional governance forums and committees.

• Provide training and communications to those aligned under the Client Journey First Line to promote awareness and continuous Risk.

• Ensure effective conduct governance.

• Stay updated with latest country industry risk information.

• Role model in setting the right risk and control culture.

Processes:

• Execute Control Effectiveness measurements including sample testing. To highlight/escalate gaps in ability to perform sample check.

• Perform periodical risk-based assessment to determine key risk areas to conduct proactive reviews such as change management review, new process review and proactively identify and share issues in one country of the business that may have a wider impact.

• Responsible and accountable for the oversight of day-to-day offshoring activities and to escalate and ensure remediation of any material shortfalls.

• Communicate any changes required from control perspective (top down), for country to be aware and to monitor as part of country governance.

• Identify sources of risk through changes in the external environment, new regulation, new products, changes to business strategy, incidents, reviews, and other measures of control effectiveness.

• Assess probability and impact of the risks and ensure capture of the risks against the relevant Process Universe in the Bank’s risk monitoring system(s).

• Responsible for completeness, accuracy and timeliness of risks reporting in Bank's operational risk system.

• Review and assess risk metrics (losses, near miss incidents, control effectiveness) to identify top themes and trends.

People & Talent:

• Build the appropriate culture and values. Sets appropriate tone and expectations for the team and work in collaboration with risk and control partners.

• Support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.

• Drive training and communications to promote awareness and continuous learning for risk control and governance aspects

Risk Management:

• Responsible to ensure Transaction Banking and Operations team's adherence to the Group’s policies, processes, and standards.

• To identify and report all exceptions on noncompliance with standard controls. To identify and report all weaknesses inherent in the standard controls. Process risk review for the unit must be reviewed within the agreed time frame.

Governance:

• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.

• always Upholding the Value of the Group and Company.

• Compliance with all applicable Rules/ Regulations of both In Country and Group Policies.

• Ensure compliance with the Group’s standards and regulatory requirements pertaining Money Laundering and Know Your Client (KYC).

• Participate in and/or support the Bank's effort in combating money-laundering activities.

• Exercising due care and diligence on matters related to Money Laundering and Know Your Client (KYC) in day-to-day operations, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, provide support to superior and subordinate.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Ops Group chain & Peer Stakeholders: Group Cash Ops, Other Cash Ops Managers from Cross Border, Specialist Function, Cash Client Services & Solution Activation Team (SAT).

• Transaction Banking/ Cash Business Frontlines: Transaction Banking Head, Cash Product Head, Transaction Banking Sales and Transaction Banking Team.

• All Other Departmental Heads & relevant stakeholders: Chief Technology and Operations Officer (CTOO), Information Technology, Chief Technology and Operations Officer (CTOO) Risk, Corporate & Investment Banking (CIB) Client Relationship, Transaction Banking, Trade, Global Market, Securities Services, Financial Institution, and other Operations Team.

Ideal Candidates:

• Hold a minimum of a bachelor’s degree.

• Possess certifications of Badan Sertifikasi Manajemen Risiko (BSMR), Sistem Pembayaran and Pengelolaan Uang Rupiah (SPPUR) / Standar Kopetensi di Bidang Pemayaran (SK SP).

• Fluent in English both spoken and written.

• Have knowledge of Transaction Banking products and payment systems.

• Have experience in operational risk management.

• Demonstrate strong communication and interpersonal skills.

• Are reliable and responsive in fast-paced environments.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.