Job Summary

Team Leader Priority Client Acquisition is the leader of Branch Acquisition Managers (BAM) who handling and managing the team and its activities with purpose to acquire new Priority Clients. By leading a team of Branch Acquisition Managers to achieve the  team target through maximizing acquisition/referral opportunities and delivering service standards as per Priority Banking Segment’ propositions.

The role entails the creation of an environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements. Has overall accountability for people management in the team and must drive behaviours to enable optimal service quality to customers. In line with this, the role holder will groom and develop talents for building bench strengths.

The Role Responsibilities

Strategy Formulation & Execution, and Financial Management

•    Together with Branch Manager, develop strategic plan in alignment to overall Branch agenda
•    Assess and articulate franchise strategy to maximizing the potential opportunities within the catchment area
•    Drive the team in execution of strategy in acquisition of new Priority Clients
•    Ensure effective execution of rigorous sales and service disciplines across the team

Customer Experience 
•    Drive delivery of the Bank’s brand promise to our customers
•    Identify opportunities for process improvements and drive for gap resolutions
•    Personally role model as a customer-centric ambassador 
•    Drive for overall coordination within team to ensure seamless customer service 
•    Collaborate with Segment to facilitate up-streaming of customers
•    Ensure sustained efforts of each team member in achieving the target

Leadership, People & Community Development

•    Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
•    Develop and build talents within the team through optimal resourcing, capacity planning, succession planning and engagements
•    Personally coach team members to enable delivery of results and fulfillment of individual scorecard
•    Assume personal responsibility for the team members’ productivity and target performance (KPI)
•    Lead in building team profile through strong internal & external networking & alliances building 

Qualifications

• Having 5-8 years experience in financial service industry with demonstrated success in sales and acquisition and minimum 3 year in leading a team
• Strong product & knowledge of marketing within branch area
• Proven leadership & people management skills
• High execution focus and drive for results
• Strong communication & interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.