Role Overview

As a Team Manager at the Priority Client Centre, based in our Jakarta office, you will lead a dedicated team focused on delivering exceptional service to our most valued clients. This full-time leadership position requires a dynamic and results-driven professional committed to fostering a collaborative environment and driving operational excellence. You will play a critical role in shaping client experiences, building trust, and ensuring service standards align with Standard Chartered's values and strategic goals.

The successful candidate will be accountable for managing team performance, cultivating talent, and navigating complex client needs with agility and insight. This role combines client focus with strategic leadership to both sustain and grow our Priority Client business.

Key Responsibilities

• Lead and inspire the Priority Client Centre team to consistently deliver exceptional customer service that aligns with our strategic vision and client expectations.
• Develop and implement effective strategies to manage priorities and workloads within the team, ensuring responsiveness and client satisfaction.
• Manage ambiguity and change proficiently, guiding your team through evolving processes and market conditions while maintaining performance standards.
• Drive talent development by coaching and mentoring team members, nurturing their skills and career aspirations to build a high-performing team.
• Collaborate across functions and departments to resolve complex client inquiries and enhance service offerings collectively.
• Champion the bank’s commitment to compliance, risk management, and ethical conduct, fostering an environment where integrity and client trust are paramount.
• Regularly review team metrics and reports to inform decision-making and identify opportunities for process improvement and innovation.
• Promote an inclusive and positive work culture that values diverse perspectives and encourages open communication.

Qualification
•    Education     Bachelor’s Degree    
•    Languages     Bahasa

Role Specific Technical Competencies
•    Microsoft Office
•    Daily Team Coaching
•    Leadership

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.