Job Summary

We are currently seeking an individual who will serve as the primary point of contact, responsible for delivering exceptional customer service while efficiently processing transactions in strict accordance with the established bank policies and procedures.

Key Responsibilities

Strategy

• Give the best quality of service to clients and execute process accurately and efficiently.

Business

• Contribute to the achievement of Branch target.
• Contribute to the achievement of client satisfactory target rating.
• Contribute to the achievement of branch’s satisfactory audit rating.
• Participate in controlling and achieving target or budget set for branch’s expense

Processes

• Perform any tasks given by People Leader.
• Execute daily process:
  •  Execute client’s instruction using bank’s system as per applicable standard including cash deposit/ withdrawal, transfer (between Standard Chartered Indonesia accounts and SKN/ RTGS/ OTT), Fixed Deposit, Clearing, Bank draft, block amount (for Wealth Management related transaction), cheque/ giro book request.
  •  Ensure for transactions required call back will be processed after successful call back.
• ​​​​​​​Ensure beginning and end of day process completed on time and accurately as per existing procedure.
• Ensure the availability of forms related with teller transaction.
• Ensure reconciliation (i.e. stamp duty, etc) completed and submitted on time.
• Prepare daily MIS data to be submitted to People Leader.
• Ensure all instructions received from clients processed as per applicable procedure to prevent client’s complaint.
• Ensure all operational processes performed as per applicable procedure and as per delegated of authority given by the management.
• As POA (Power of Authorney) holder from The Bank to sign documents (where needed) as per valid procedures. 

Qualifications

• A minimum of a bachelor's degree in any major is required.
• Candidates should have at least 2 years of experience working as a Teller
• Essential to have a proven track record in managing cash withdrawals effectively
• Fluency in English is a must
• Applicants should demonstrate substantial experience in providing excellent customer service.

Skills and Experience

•    SK-SP Jenjang 4 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.