Job Description

We’re looking for a dynamic Director, Client Onboarding to lead and elevate the end-to-end onboarding journey for Affluent (WRB JE) clients in Jersey. This role drives operational excellence, digital transformation, and strong risk management across onshore and offshore teams.

You’ll shape the onboarding strategy, strengthen governance, and deliver a seamless, client-first experience—while partnering closely with senior leadership, product teams, risk, compliance, operations, and technology. If you’re passionate about building best-in-class onboarding capabilities and driving sustainable change, this role offers the opportunity to make a significant impact.

Key Responsibilities

• Lead the full onboarding journey for WRB clients, ensuring a streamlined, efficient and client-centric experience.
• Own governance, oversight and performance of onshore and offshore onboarding teams.
• Design and deliver the country onboarding strategy, embedding digitisation, automation and emerging technologies to improve client outcomes.
• Drive adoption of new processes and platforms to improve accuracy, turnaround times and service quality.
• Partner with Group, Country and Regional stakeholders to align target operating models, architecture and prioritisation.
• Provide subject-matter expertise across AML, CDD, Tax and Static Data processes, ensuring alignment with Group standards.
• Oversee metrics and scorecards for productivity, accuracy, losses, operational risk and control effectiveness.
• Strengthen governance frameworks, ensuring robust oversight of outsourced activities and regulatory compliance.
• Manage onboarding-related risks, ensuring issues are identified, escalated and remediated promptly.
• Champion agile ways of working, continuous improvement and innovation across the onboarding journey.

Skills and Qualifications

Skills

• Strong experience in financial services, with deep knowledge of client due diligence, onboarding and AML processes.
• Expertise in operational risk, governance, and process management.
• Ability to drive digital adoption, process optimisation and cross-functional transformation.
• Excellent stakeholder engagement across senior leadership, operations, technology, risk and compliance.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Effective communicator who can simplify complexity and influence across jurisdictions.
• Highly organised, proactive and comfortable managing shifting priorities in a fast-paced environment.

• ICA Advanced Certificate (AML/Compliance/CDD) or ACAMs (or currently working towards equivalent).
• Strong understanding of AML/CFT frameworks and regulatory environments (Jersey/UK preferred).
• Experience in onboarding, CDD, operations, risk management or quality assurance roles.
• Knowledge of banking products, core banking systems and digital tools.
• Fluency in English.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.