Job Summary

The Head Fraud Risk Management is responsible for the Fraud Risk Operations and ensures the Fraud Risk Management framework and Policies are fully embedded in Country. The role complements the Fraud Risk  Strategy function which is centralised under the Group Risk Operations teams and they work closely to ensure the fraud risk landscape is adequately covered through both technical and non-technical solutions. The role is critical in the proactive management of existing and emerging Fraud Risk typologies under Wealth and Retail Banking (WRB) covering both PrB and PvB Client segments. The Role reports into the Regional Head of Risk Operations EMEA region with a matrix to the Country WRB COO. 

Key Responsibilities

Strategic Leadership

• Shape and implement an operational model for Fraud Risk Management that drives process efficiency and aligns with group strategy.
• Foster a fraud risk-aware culture by embedding the Fraud Risk Management framework across Retail Customer segments.
• Deploy cutting-edge strategies to manage fraud risks across diverse products and channels.

Business and Process Management

• Act promptly to address risk and control weaknesses, escalating issues where necessary.
• Build robust fraud detection and prevention capabilities that comply with policies, regulations, and evolving fraud typologies.
• Deliver fraud awareness sessions to enhance organizational understanding and resilience.
• Continuously optimize fraud management processes to improve operational efficiency and effectiveness.

Risk Management

• Ensure all fraud risks are detected and mitigated proactively and in compliance with group policies.
• Collaborate with industry peers and forums to identify best practices and bolster defenses.
• Monitor key fraud risk indicators, adapting strategies to align with the organization’s risk appetite.
• Drive process improvements to minimize fraud risk exposure while balancing cost efficiency.

Stakeholder Engagement

• Develop strong, collaborative relationships with internal stakeholders across operations, compliance, technology, and business units.
• Engage with external regulators, auditors, and industry forums to stay ahead of regulatory and market developments.

Skills and Qualifications

Education and Certification

• Bachelor’s or Master’s degree in Finance, Business, Economics, Mathematics, or Statistics (preferred).
• Certified Fraud Examiner (CFE) certification is an advantage.

Experience

• Vast experience in Fraud Risk, Financial Crime Risk, Operational Risk, or Assurance.
• Expertise in fraud investigation, prevention, and management, including audit control, research methods, and disciplinary processes.
• Familiarity with fraud risk policies and cross-country regulatory environments.

Core Competencies

• Proven leadership skills with the ability to motivate and guide multi-country teams in challenging situations.
• Strong analytical and problem-solving abilities, with a proactive approach to risk management.
• Excellent interpersonal and communication skills to engage with diverse stakeholders and clients.

Knowledge and Insights

• Comprehensive understanding of fraud risk procedures, private and retail banking practices, and affluent client segments.
• Sound knowledge of market trends, industry regulations, and cross-border risk dynamics.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.