Job Summary

The Business Account Manager plays a vital role in achieving objectives that revolve around effective implementation, nurturing client relationships, and upholding top-notch service standards for custody clients.

At the heart of this role is the commitment to actively manage and ensure that our most valued clients within Securities Services are not just satisfied, but truly delighted. This client base includes some of the biggest names in global finance, who have high expectations and look for the best in client service. It's all about understanding their unique needs and consistently delivering at an exceptional level. Collaborating with fellow Business Account Managers around the world is key, as we share ideas and strive for uniformity across different regions.

To excel in this position, a deep understanding of each client's business model is crucial, supported by industry experience and a keen analysis of their specific needs. Success hinges on collaboration and cooperation, as you'll often be bringing together various internal teams like regional and country Heads of Security Service, Operations, Product Management, and Financial Institutions, along with external partners, to craft innovative solutions for complex, multi-market demands. Balancing effective cost management with tailored solutions is part of the challenge and the excitement!

Key indicators of success will include achieving targets for retaining existing revenue. Keeping our clients happy is essential for expanding our relationships and nurturing a strong pipeline for potential new business. Working closely with Sales to convert these opportunities is also fundamental.
Additionally, this role serves as the primary contact for clients throughout the implementation process, ensuring a smooth experience. You will have the opportunity to engage with clients in meetings and help define the solution design together.

Key Responsibilities

• Collaborates effectively across the bank to ensure top-tier quality services are delivered to Business Account Management clients.
• Engages with Financial Institutions teams to align and comprehend client strategic growth opportunities.
• Maintains consistent service levels for clients.
• Demonstrates a thorough understanding of client needs and excels in challenging situations.
• Cultivates strong relationships and trust with Business Account Management clients.
• Proactively embraces change to maintain and enhance a competitive advantage.
• Successfully achieves targets for revenue retention and protection of existing mandates.
• Identifies innovative solutions to meet client requirements while maximizing the reuse of existing capabilities.
• Recognizes growth opportunities within existing business and collaborates with Sales to explore new products and services.
• Conducts thorough research on clients to fully grasp their business models and discover innovative methods to anticipate and manage their needs.
• Monitors competitor service offerings to identify and address any gaps.
• Adds value to client relationships by developing management information that enables clients to improve their efficiency and interactions with Standard Chartered.
• Strikes an appropriate commercial balance between client needs and the long-term profitability and efficiency of the business.

Skills and Experience

• A minimum of 5 years custody experience
• Extensive end to end knowledge of Securities Services within Transaction Banking
• Client relationship management skills
• Strong analytical capability
• Well-developed influencing skills
• Strong stakeholder and project management skills
• Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements. Exceptional relationship management skills. Strong ability to manage and effectively influence multiple stakeholders. 
• Strong drive for results, ability to plan, track and follow through to drive results.
• Attention to detail and diligence in execution.
• Proven capabilities in growing businesses and developing franchise.
• Proven risk management capabilities
• Proven experience of managing change     
• Thorough understanding of complex clients and ability to deliver in challenging situations.
• Facilitates collaborative working across the Bank and with key industry stakeholders.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you will see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.