Job Summary

As a Principal Business Account Manager within Financial Securities Services (FSS), your mission will be to enhance our client's journey by delivering a uniform, seamless service experience across all locations. This pivotal role is designed to bridge clients and operations teams, facilitating effective communication and smoothly managing day-to-day account management and escalations related to Securities Services.

You will play a crucial role in driving business growth through identifying and capitalising on cross-selling opportunities across the market, ensuring maximised wallet share and contributing to the strategic commercial development of a portfolio of Securities Services clients. Your expertise will enable you to support complex client inquiries and deliver tailored product enhancements, helping to foster long-term, high-value relationships that align with the bank’s growth ambitions and commitment to excellence.

This role requires a proactive, client-centric professional who thrives within a collaborative environment, possesses a deep knowledge of Securities Services and transactional banking, and is passionate about delivering best-in-class service while managing risks effectively.

Key Responsibilities

Strategic Leadership and Client Management

• Analyse local and regional market changes, including emerging regulatory shifts and competitor movements, to identify opportunities and mitigate risks.
• Develop and implement client engagement strategies to enhance client retention, ensuring alignment with the global Securities Services standards and processes.
• Provide insightful guidance and support during complex post-trade issue resolution, reinforcing trust and service excellence across diverse client tiers.

Business Growth and Collaboration

• Cultivate and maintain robust relationships with key clients through regular and meaningful interactions to identify growth opportunities and address client requirements effectively.
• Collaborate cross-functionally with Sales, Client Coverage, and other stakeholders to develop bespoke strategies for increasing wallet share among existing clients and successfully onboarding new clients to the bank’s Securities Services.
• Engage with internal and external market data sources to accurately assess client potential, build a comprehensive sales pipeline, and devise actionable growth plans.
• Serve as the primary liaison for clients and internal teams, ensuring queries, complaints, and service issues are managed promptly, thereby delivering an exemplary client experience.

Operational Excellence and Risk Management

• Champion the adherence to risk management guidelines and compliance mandates within all client dealings and service delivery activities.
• Lead continuous improvement initiatives to streamline client onboarding and service processes to enhance efficiency and client satisfaction.
• Develop and disseminate knowledge-sharing sessions to ensure team-wide understanding of product offerings, market trends, and regulatory requirements.

Qualifications and Experience

• Bachelor’s degree or higher qualification in finance, business administration, or a related field.
• Proven communication skills, capable of engaging effectively and confidently with stakeholders across multiple levels.
• A minimum of five years’ experience managing client or key accounts within Securities Services, coupled with comprehensive knowledge of Securities Services products and industry operations.
• Solid understanding of transactional banking and financial markets dynamics.
• Proven experience in technical sales management within the financial services sector.
• Fundamental financial management capabilities, including budget monitoring and client profitability analysis.
• End-to-end grasp of securities services workflows, including settlement, custody, and asset servicing.
• Highly organised with meticulous attention to detail and the ability to manage multiple priorities efficiently.
• Demonstrated client-centric approach, consistently exceeding client service expectations.
• Strong analytical capabilities to interpret financial data and market trends for strategic decision-making purposes.
• Ability to engender trust and credibility with clients through professional integrity and responsive engagement.
• Excellent interpersonal skills, including active listening and effective questioning to understand and respond to client needs.

Skills

• Strong communication skills, adept in conflict resolution and problem-solving under pressure.
• Anticipate future industry and market developments and translate insights into effective client strategies leveraging Standard Chartered’s strengths.
• Demonstrate initiative and enthusiasm in pursuing challenges and market opportunities with a sense of urgency.
• Foster strong partnerships within multi-disciplinary teams to achieve aligned goals and deliver superior client solutions.
• Build durable client rapport through empathy and innovative, tailored service delivery.
• Tackle complex or challenging client situations openly and honestly, ensuring transparent communication and trust building.

Motivations

Joining our high-performing Relationship Management team offers the opportunity to contribute towards fostering trust and driving impactful outcomes for both clients and the bank. You will be part of an environment that values diversity and inclusion, where every individual’s unique strengths and viewpoints are respected and harnessed to enrich our collective success.

At Standard Chartered, we are dedicated to building an inclusive workplace culture where all employees feel a strong sense of belonging and are empowered to reach their highest potential. Motivated individuals who are passionate about collaborative growth and client excellence will thrive in this vibrant setting.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.