Job Summary

Join Standard Chartered as an Associate in Client Management where you will be integral to delivering exceptional client onboarding and service within our Corporate & Investment Banking division. Your core mission will involve diligently managing the client onboarding process, ensuring all Client Due Diligence (CDD) and credit documentation are completed accurately and promptly. Beyond operational execution, you will be instrumental in identifying inefficiencies and recommending enhancements that embed automation and streamline client servicing workflows.

This position demands a proactive, client-focused approach, recognizing the importance of differentiated service based on client needs and tiering. Working closely with relationship managers, sales teams, and operational departments, you will facilitate seamless client journeys that foster satisfaction and loyalty. This role emphasizes reliability, attention to detail, adherence to compliance standards, and a commitment to service excellence as part of a dynamic team environment without direct people management responsibilities.

Key Responsibilities

• Collaborate proactively with relationship managers, product sales teams, and operations staff to resolve client issues efficiently and identify opportunities for enhancing client service delivery.
• Champion the adoption of the Client Management model across Uganda operations, ensuring approaches are tailored to client segmentation and scalable to support growth.
• Maintain rigorous adherence to agreed service standards, aiming for first-time-right results to significantly reduce rework and operational errors.
• Lead focused initiatives to improve operational efficiency and process harmonization by identifying bottlenecks and leveraging automation technologies for workflow optimization.
• Provide comprehensive support for credit documentation aligned with corporate and business banking transactions, ensuring compliance with internal policies and regulatory standards.
• Deliver high-quality second-line client support via telephone, email, and face-to-face channels, ensuring detailed technical investigation and resolution of inquiries.
• Assist in risk and compliance management by escalating issues promptly and collaborating with cross-functional teams to monitor and implement remediation plans.
• Build and maintain strong working partnerships with Transaction Banking Implementation, Product Management, Relationship Management, and Service Hubs to drive smooth client onboarding and ongoing service excellence.

Skills and Experience

• Proven track record of upholding high standards for ethical conduct and ensuring compliance with regulatory frameworks within financial services.
• Demonstrated expertise in risk management, including the prompt identification, escalation, and mitigation of operational and compliance risks.
• Strong background in managing client onboarding, due diligence procedures, and credit documentation, preferably within banking or related financial institutions.
• Ability to handle complex operational processes with precision and efficiency, showing exceptional attention to detail.
• Excellent interpersonal and communication skills, fluent in English, with the ability to engage and present information effectively to varied audiences.
• Proficiency and enthusiasm for leveraging digital tools to promote automation and drive continuous process enhancements.
• Exceptional attention to detail paired with the ability to work swiftly while maintaining high-quality outputs.
• Analytical problem-solving skills, with the resilience and resourcefulness to navigate challenges and devise practical solutions.
• Demonstrated capability to manage workload autonomously in a fast-paced and evolving environment.

Qualifications

• A degree or equivalent qualifications in business, finance, banking, or closely related disciplines is preferred.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.