Job Summary

To acquire business from potential Employee Banking clients whilst providing the appropriate service standards through engagement of individual NTB clients who are employees of corporations with whom WRB has established a relationship with.

Key Responsibilities

Business
•    Meet annual sales budget expectations for the business through Inbound and outbound NTB sales & activation (CIC/CC: onsite, lists)
•    Engage NTB clients (any segment) who are employees of corporations with whom WRB has established a relationship with (primarily CIB clients)
•    Engage via on-site marketing/road shows, or via employee lists provided by corporation

Processes
Connect & explain
•    Connect with identified employees (based on B2B set of leads)
•    Explain proposition & requirements in full

Prepare & set up 
•    Pre-send product bundles description and bank proposition
•    Conduct remote KYC 
•    Collect all documents (digital) required for account opening and pre-fill forms 

Meet, deep sell & train 
•    Meet in person (ensure Priority Banker joins if Affluent) 
•    Listen and determine further needs
•    set up anchor products
•    Initiate discussion to cross-sell
•    Educate and conduct initial set up for online, ATMs, Client Centre, and Store 

Activate 
•    Conduct fulfilment
•    Pass on referrals/leads of other products to respective specialists 

Risk Management
•    Ensure adherence to the risk management framework

Governance
•    Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.
•    To comply with all applicable money laundering prevention procedures and report any suspicious activity to the unit head 
•    Ensure data confidentiality and secrecy norms of the bank are adhered to
•    Ensure full awareness of all policies related to mis-selling, TCF etc & comply with the same

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Skills and Experience

•    Communication & presentation
•    Negotiation & bargaining
•    Relationship management

Qualifications

Training    
•    Product broadening
•    Enhanced multi-product Priority/ Personal knowledge
•    Market and competition knowledge

Client Engagement
•    Closing deals
•    Client training on digital solutions
•    Communication and presentation skills
•    Negotiation and objection handling

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.