About Furaha

Credit penetration among retail individuals in most African countries is low given the poor penetration of credit bureaus and evolving maturity of alternate data to build credit footprints for borrowers. Furaha is addressing this by building a microlending platform that enables 'purpose-driven' loans to mass market customers across Africa, starting with Uganda as its first market. Furaha combines market-leading technology with a responsible lending approach, aiming to be a force for good to the individuals and communities it addresses. Furaha is backed by SC Ventures (SCV), the innovation unit of Standard Chartered Bank.

Who We Are Looking For

The ideal candidate will support and manage processes related to recruitment, employee relations, HR regulatory compliance, Service delivery operational and transactional activities, benefits administration, training, and development.

Key Responsibilities

Payroll and Finance:
• Manage payroll and employee benefits processed by Deloitte
• Ensure that Reward is appropriate for the experience and performance of staff.
• Ensure compliance with local employee regulatory requirements pertaining to compensation and benefits, including statutory contributions and tax compliance.
• Validating and processing final settlement entries for exited staff members.

Employee Experience:
• Embed a customer service culture through participation in the functions service initiatives.
• Support business / HR business partners on multiple HR related processes and queries.

Projects and Change Management:
• Proactive identification of process re-engineering requirements and driving change management process.
• Support implementation of projects that impact our people strategy

Benefits Administration:
• Administration of staff Provident Fund and Pensions Funds
• Management of Staff Medical Schemes, processing new applications, renewing medical contracts, Managing the service providers.

Employee Relations:
• Act as a trusted HR advisor to management and employees, being able to create positive rapport within all levels of the organization.
• Responsible for framework for documenting and addressing employee issues

Training:
• Work with managers to identify training needs and requirements and design a training and development plan..

Reporting:
• Report to management and provide decision support through HR metrics.

Health and Safety:
• Support HSE team in creating of culture of Safety and well-being in the organization.

Additional Responsibilities

Talent Management:
• Support the co-Founders in determining Furaha’s people and talent strategy
• Talent management across the various locations for Furaha and its partner staff
• Performance management from Setting objectives, Goal Setting, Performance Management
• Support and ensure succession management

Talent Acquistion
• Partnering with the Business / Co-Founders to support and develop appropriate resource acquisition strategies and manage the end-to-end resourcing process
• Designing and delivering innovative sourcing strategies and solutions to meet business growth needs and generate diverse pools of applicants whilst closely controlling cost bases.
• Promoting Furaha as an employer of choice in the marketplace, partnering with internal and external stakeholders to drive both short- and long-term employer branding initiatives.
• Managing employee onboarding including work permit applications and extensions for new hires and in-country transfers, where required.
• Responsible for ensuring all Resourcing related Right Start pre-employment global standards are met or exceeded for candidates under remit (i.e., issuing of contracts and induction packs, timely Staff ID creation and issuing notifications to hiring managers, HRBPs and OS where appropriate confirming start dates and their Right Start responsibilities).
Governance and Risk Management
Operational Risk
• Execute operational risk controls and risk management procedures relating to HR
Audit, Compliance and Governance
• Ensure audit readiness of the unit and assist in tracking progress on action items.
• Assist with data, MI preparation for both internal and external audits.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s and Furaha’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.