Job Summary

We are seeking a detail-oriented professional to oversee the full lifecycle of debit card processing and documentation management within our Retail and Wealth Banking Operations. This role is responsible for ensuring accurate card personalization, timely dispatch, and efficient management of client mandates and internal records, all in compliance with regulatory and internal standards. The position also involves close coordination with internal teams and third-party vendors to deliver high-quality, timely client services.

Key Responsibilities

Operational Duties

• Manage debit card issuance, reissuance, and associated static data updates.
• Handle dormant and unclaimed card processes and oversee mandate documentation.
• Maintain accurate filing, retrieval, and archiving of client and internal documents.
• Support additional operational tasks as assigned.

Risk Management

• Implement and uphold operational risk controls in client servicing and transaction processes.
• Collaborate with relevant teams to address and escalate risk incidents and ensure compliance with regulatory requirements.
• Work with Country and Regional Chief Operating Officers and Retail Banking Operations teams to mitigate risk and avoid audit issues or financial losses.
• Ensure alignment with the Operational Risk Framework and Business Risk Management standards.

Regulatory & Conduct

• Adhere to the Group’s Code of Conduct and uphold ethical standards in all processes.
• Ensure compliance with all applicable laws, guidelines, and internal policies.
• Actively identify, escalate, and resolve risk and compliance concerns.
• Promote the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; and The Right Environment.

Key Stakeholders

• Branch and Digital Banking Sales Teams
• Digital Fulfilment Teams
• Product Managers (Deposits & Mortgages)
• Internal Stakeholders and Vendors

Skills and Experience

• Proficient in data entry, documentation control, and Microsoft Office tools (Excel, Word, PowerPoint)
• Knowledge of banking policies, standards, and regulatory compliance
• Strong communication, interpersonal, and collaboration skills
• Ability to multitask, manage pressure, and resolve client or vendor concerns
• Detail-oriented with strong reporting and problem-solving abilities
• Able to detect and escalate suspicious or out-of-norm activities

Qualifications

• Bachelor’s Degree in a relevant field
• Fluency in English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.