Job Summary

As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.

Key Responsibilities

• Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
• Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
• Report any unusual findings during the collection process to the team leader or Collections Head.
• Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
• Adhere to the operational risk framework requirements for collections.
• Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
• Manage service levels for both internal and external customers, as well as address various company complaints.
• Ensure the confidentiality of customer data at all times.
• Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
• Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters 

Skills and Experience

• Knowledge of Banks collection proces
• Payment Negotiation skills

Qualifications

Undergraduate degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.