Job Summary

Manage daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high-quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.

Key Responsibilities

• Handling and Processing of Duty Drawback (DLTL) Documents & Payments.
• Maintain the activity sheet and Submit the same to SBP After performing all checks. 
• Ensure that the deal is register in Transaction Dashboard(TD)
• Review of TD / all docs are properly scanned in TD.
• Proper Remarks on TD at the time of sending transaction for processing.
• Ensure tagging of relevant approvals in TD
• Ensure to submit the Tax and Levis on timely basis as per prescribe time by regulator.  
• Ensure proper comments are updated in TD for pending transactions.
• Ensure routing of all transactions through TD and timely closure of deals in TD.
• Responsible for daily review of pending items.
• Liaise with Business/Customer for prompt resolution of all customer related issues.
• Identify reporting to the team manager for any inherent risk in day to day operations.
• Develop a thorough knowledge of and ability to apply sanction processes as defined in documented procedure and an understanding of these in the broader aspect.
• Contribute to improvement in the effectiveness of the team by fostering good working relationships with them.
• To take on back up responsibilities for the team managers assigned portfolios.
• Perform any other work assigned by Team Leader.
• Record Archival as per frequency. 
• Review existing practices and identify gaps for improvement in terms of accuracy and efficiency.
• Ensure departmental Department Operational Instructions are updated and are strictly adhered to at all times.
• Ensure Error Logs for the unit is maintained with the unit.
• Ensure timely reporting to the Group / Regulatory Authorities.
• As Key Custodian, Ownership and proper management with respect to fire resistant cabinet / vault (if any) must be handled in line with policy and procedure and ensure proper handing over / taking over of Keys must be registered throughout the year.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions including transactions having Red-Flag alerts to Anti-Money Laundering (AML) approvers.
• To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business.
• To have good judgment and an inquisitive approach to practices and procedures on AML. To have personal authority and integrity, independence and resilience while handling such transactions.
• Wherever complexity exists in the transaction, conduct review to ascertain whether the transaction has any Money Laundering aspects and escalate to AML advisors.
• Mitigate Operational risk, identify and report AML and suspicious transaction by attending AML related programs, following the AML check list, policies and procedures.
• Assist Line manager to develop required controls in the process to zeroes Operational Losses/ Potential Losses

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.