Job Summary

This role will be responsible for defining and delivering the country technology strategy, infrastructure, service management, and production engineering capabilities, ensuring secure, resilient, compliant, and cost-effective technology services across all business segments in Pakistan. The role serves as the primary technology partner to Country and Business leadership, translating business priorities into technology roadmaps, investment decisions, and transformation outcomes while coordinating support from Group Technology. Additionally, the role leads the Country Technology organisation, overseeing governance, risk, regulatory and audit requirements, and operational resilience, while fostering a strong talent culture and ensuring alignment with Group standards, local regulations, and the Bank’s Code of Conduct.

Key Responsibilities

• Translate business strategies into technology roadmaps, capacity plans, and investment initiatives, ensuring technology support and funding align with approved business plans.

• Develop and lead the country technology strategy, acting as the primary technology partner to business and country leadership while aligning local priorities with Group Technology objectives.

• Lead the delivery of technology projects, system implementations, upgrades, and transformation initiatives, ensuring effective planning, execution, production readiness, and transition to operations.

• Drive innovation, digitization, and process simplification by identifying opportunities to enhance efficiency, strengthen controls, improve client experience, and support business growth.

• Manage the country technology budget, monitor financial performance, and prioritize investments and service improvement initiatives to maximize value and operational effectiveness.

• Ensure the delivery of resilient, secure, and high-performing technology infrastructure, service management, and production engineering capabilities, consistently meeting agreed service levels and business expectations.

• Oversee incident, problem, and change management processes, including root cause analysis, recovery communications, preventive actions, and governance of production changes in line with Group and regional standards.

• Identify, assess, and mitigate technology, cybersecurity, and operational risks while ensuring compliance with risk frameworks, audit requirements, disaster recovery, business continuity, and information security standards.

• Lead regulatory audits, inspections, and compliance activities, ensuring adherence to legal, regulatory, Anti Money Laundering /Counter-Terrorism Financing , sanctions, and governance requirements while fostering strong relationships with regulators and external auditors.

• Provide leadership to the Country Technology function, managing key stakeholder relationships across business, risk, finance, sourcing, and technology teams, while ensuring effective vendor governance, service delivery, and alignment with organizational objectives.

Skills and Experience

• Technology Service Delivery & Operations Management
• Technology Risk, Control & Governance
• Strategy, Business Governance & Transformation
• People Leadership & Talent Development
• Change, Programme/Project & Investment Management
• Infrastructure, Architecture, Data & Emerging Technology
• Stakeholder, Vendor & Commercial Management

Qualifications

• Bachelor’s Degree in a Technology related discipline
• Master’s degree in a relevant discipline is preferred
• Relevant professional or tertiary qualifications and role-relevant certifications are advantageous

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.