Job Summary

Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.

Key Responsibilities

•    Creation of customer and correspondent's confidence and trust in the ability of the Bank for processing of funds transfers promptly and efficiently.
•    Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.
•    Minimising operational risk & upholding Bank's reputation by complying with Group and Central Bank rules & regulations.
•    Service quality by adhering to Service Level Agreements.
•    Improvement of workflow and cost reduction by participating in automation programmes.
•    Establish service standards and ensure that they are achieved.
•    Ensure to provide high quality services to the customer
•    Processing of Transaction after reviewing all necessary requirements and documentary checks from Maker and checker que.
•    To check documents of ‘Container Detention Collection’ before submission to the State Bank.
•    Ensure that all files that are received from shipping and airline agents are properly checked as per State Banks guidelines.
•    To check documents of ‘Foreign Private Loans’ (short & long term), maintain records and repayment of principal / interest as per schedule. 
•    Submission of documents on SBP-RAS portal for approval from Central bank of Pakistan against multiple nature of transactions
•    Track and monitoring of Documents on Straight 2 banks 
•    Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.
•    Ensures close co-ordination with other departments / units of the Banks to avoid oversights or duplication of work.
•    Ensures that the Unit Manager and Head of Cash Management Operation are updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.
•    Ensures that all Returns/information required by State Bank, Group and Local Management are prepared accurately. 
•    To draft letters to get commercial remittances approvals, registration of shares / agreements & designation of bank.
•    To review documents received from the customer of various purposes related to Commercial & Private outward remittances.
•    To update relevant Associates / Relationship Manager for any clarification/confirmation/documents required by the regulator. 
•    Ensure that regulatory reporting returns pertains to this unit are timely submitted.
•    Ensure that all records (hard & soft) are properly and timely maintained.
•    Ensure that records are timely sent to archival with proper records of receiving. 
•    To regular follow up with the State Bank for their response as early as possible. 
•    Provides input in development of systems and processes re-engineering to improve accuracy of work and to reduce processing costs and man-hours.
•    Authorized to take printouts from the Scan Receipt / Print Room authorized officials and ensure two scan room official signatures on request/instruction/document, after counting will provide acknowledgement to scan room official. 
•    Scanning through eOps with Datacap; if performed with maker lite activity than must not perform scan checker and vice versa. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.