Job Summary

To ensure a successful delivery of Information Technology services to local customers for the specific business project assigned in order to achieve complete customer satisfaction.
 

Key Responsibilities

•    To ensure a successful delivery of Information Technology services to local customers for the specific business project assigned in order to achieve complete customer satisfaction.
•    To Analyse, detect, identify technical issue and provide valid RCA and remedy for the problem 
•    Business requirements need to be structured in SQL queries and data extraction for different units should be as per Turn Around Time. 
•    Maintaining overall Turn Around Time is a must requirement and escalation of any issue is required where Turn Around Time seems to exceed or will exceed
•    Provide Technology analysis support for applications/data and translating user requirements for software development/data extraction teams. 
•    Create and interpret process maps and flowcharts.
•    Responsible to assist and support Senior staff during all Applications related Regulatory and non-Regulatory audits. 
•    To have regular meetings with stakeholders to address/track relevant issues and Ensure that all policies and procedures are considered and well implemented.
•    Responsible to ensure Data extraction for Regulatory, Central Bank/Internal and external Audits should be provided on urgent basis define as per Turn Around Times. Also ensure data governance related policies are strictly followed.
•    Responsible to ensure solution provisioning and implementations of all local automations and provide support for non-channel local applications.
•    Responsible to make sure that all governance / compliance related matters are taken care. Onboarding of new applications, Contract renewals etc.
•    Responsible to coordinate and ensure compliance related to Third Party vendors of Application support area.
•    To ensure significant problems are escalated to appropriate business level promptly and Ensure Zero escalation from stakeholders.
•    Any other task assigned by the Manager.

Skills and Experience

• SQL
• Service Request Management
• Collaboration
• MS Office
• Stakeholder management
• Effective communication
• Action Oriented
• Adaptive

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.