Job Summary

This role will be responsible for the management and monitoring of ATMs (Automated Teller Machines) and CDMs (Cash Deposit Machines). The position entails overseeing rollouts, deployments, and expansions of proximity channels, including site identification, preparation, and ensuring readiness of all pre-requisites for operational functionality. The role also involves liaising with various stakeholders for the deployment of ATMs and their auxiliary equipment, as well as monitoring and tracking the performance of these proximity channels. Additionally, the role includes developing marketing campaigns for the introduction of new services and the launch or post-implementation go-live requirements of new payment partners.

Key Responsibilities

• Management and monitoring of ATMs (Automated Teller Machine), CDM (Cash Deposit Machine)
• Responsible for rollouts, deployment and expansions of proximity channels. This includes site identification and preparation, readiness of pre-requisites required for operations of proximity channels
• Liaising with stakeholders for deployment of ATM its auxiliary equipment, monitoring and tracking of the proximity channels
• Development and implementation of services / enhancement on the proximity channel
• Analysing data/trends on the proximity channel to develop products/service which cater to customer needs
• Developing vendor relations by consistent alignment and negotiations with the existing prospective third-parties, in of superior service
• Preparing coordination’s and submissions of data reporting to the group management as well as to the central bank of Pakistan
• Providing key support to different stakeholders from the point of request generation to the endpoint of enhancing complaints
• Conducting regional analysis regulatory to identify underlying problems in service delivery and tailoring solution to counteract the respective root cause
• Develop product and service technology roadmap for proximity services
• Develop and maintain product policy and procedures to comply with bank policy and external regulation
• Achieve the milestones as planned for the annual roadmap in term of ensuring project delivery as per the plain, and achieving result as per the business case estimates / projections
• Take an active role in development marketing campaigns for new service introductions and new payments partners launch or post – implementation go-live requirements
• Simply and enhance user experience on alternate channel usage
• Study industry trends and adopt best practices
• Proximity projects as assigned

Skills and Experience

• Stakeholder Management
• Project Management
• Strong knowledge of Branch Operation
• Minimum Qualification is Bachelor's degree

Key Stakeholders

Retail Bank, Technology and relevant Support Functions, State Bank of Pakistan

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.