Job Summary

This role will be responsible for achieving agreed sales targets by acquiring new customers, deepening relationships with existing Consumer and SME Banking clients, and providing appropriate financial solutions in line with bank policies. The Investment Advisor will ensure strict adherence to account opening, KYC and credit management guidelines, while delivering the highest standards of customer service through close coordination with internal stakeholders and timely monitoring of customer accounts and activities.

Key Responsibilities

• Continuously review branch processes, resources, and procedures to meet service standards through effective capacity planning, removal of bottlenecks, and workflow improvements.
• Drive customer retention by personally handling complaint resolution, obtaining ad hoc feedback, and ensuring issues are closed promptly and satisfactorily.
• Act as a coordination catalyst between branch units, Cash Management, Asset Sales, and new acquisition teams to provide integrated and seamless solutions to customers.
• Develop and maintain a robust potential customer database to support new business development activities.
• Acquire additional SME business in the form of new relationships, liabilities, and assets from the defined target market.
• Cross-sell SME products to existing and new clients to enhance overall portfolio size and profitability for the Bank.
• Achieve SME segment business volumes, revenue, and sales targets while implementing local and global standards for the segment.
• Keep customers informed of new products, services, and promotional campaigns, clearly explaining applicable bank charges, terms, and conditions.
• Ensure full compliance with Customer Due Diligence, Legal, Compliance, and data confidentiality requirements, including strict adherence to prescribed sales processes.
• Maintain a low error rate within prescribed thresholds and demonstrate complete, up-to-date knowledge of all assigned products.

Skills and Experience

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About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.