Job Summary

Ensure processes, guidelines and procedures are in place and enforced for quality execution, running, operations and support of the bank infrastructure. Review and fine-tune the existing processes, guideline and procedures in line with industry's best practice and experiences. Support the Head, Tech Risk, Governance & Control in the overall effective and proactive management of technology risks and controls in accordance with the Bank’s operational risk framework as well as local Technology regulatory requirements or guidelines.

Key Responsibilities

•    Lead and / or assist in new implementations or upgrades to existing systems, including project management, project tracking and project status reporting.
•    Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed.
•    Ensure processes, guidelines and procedures are in place and enforced for quality execution, running, operations and support of the bank infrastructure. Review and fine-tune the existing processes, guideline and procedures in line with industry’s best practise and experiences with Head, Technology Risk, Governance & Control.
•    Assist in new implementations or upgrades to existing systems.
•    Identify projects and initiatives to improve human, machine efficiency and overall control environment. 
•    Recommending the Service Improvement initiatives for systems.
•    Support the Head, Technology Risk, Governance & Control in Risk Management, assessment, monitoring and mitigation.
•    Ensure good understanding of the IT processes and key controls. Perform proactive process reviews and self-identification of risks in country.
•    Review and assist Head, Technology Risk, Governance & Control in endorsing outcomes of regulators and track material actions and risks that arise from it.
•    Control Design – assess ‘potential failure events’ and arrive at key controls, key control indicators, key risk indicators, control sample test parameters and determine residual risk.
•    Provide support and guidance on control design to Risk Controller and Process Owner.
•    Support Head, Technology Risk, Governance & Control to embed a high-performance culture and organisational mindset to effectively embed and communicate policies and procedures in-country/region
•    Support to develop ongoing training, communications and development programs for Technology and Innovation personnel
•    Investigate, document and report operational losses, near misses, other risk events and treatment plans on Operational Risk and Incident Management (EORP) in collaboration with Unit/ Line Managers.
•    To reports Unit’s Organizational Risk issues and losses to Senior Manager Governance Risk & Controls. 
•    Inputs evidence of checks performed, and details of exceptions noted into Optial. 
•    Ensure Outsourcing policy and procedures are adhered with for all State Bank Technology outsourcing arrangements.
•    Participate in Service Review Meetings of outsourcing service providers and ensure that risk issues are evaluated / followed up / resolved.
•    Raise awareness of operational and technology risks among Pakistan Technology team members.
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
•    Single Point of Contact (SPOC) for the function on any Country Technology Risk, Control or Audit initiatives.
•    To be 'ever audit ready'. Leverage Group Subject Matter Experts where necessary.
•    Review progress and timely closure of audit findings.
•    Ensure adequate support is available for state Bank IT inspections and internal/external IT audits. 
•    Facilitate discussions with audit or to ensure any audit observations are reflected factually and action plans are effective to address the issue and root cause.
•    IT Audit Issue and Regulatory Inspection Findings Tracking & Closure - track aging of findings, periodic follow-up to ensure that all findings are remediated by the committed timelines and that the actual root causes are being addressed. Validate issue closure prior to submitting it to Group Internal Audit.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.