Job Summary

The Analyst will be directly working with the Chief Information Officer (CIO) and Head of Technology Governance in Pakistan on tasks assigned related to Technology Performance Management. The core responsibilities will be to track, monitor and find opportunities to improve the performance of the Technology function against defined metrics and Key Performance Indicators (KPIs) in line with the overall Technology & Operations (T&O) Strategy.

Key Responsibilities

•    Ensure processes, guidelines and procedures are in place and enforced for quality execution, running, operations and support of the bank infrastructure. Review and fine-tune the existing processes, guideline and procedures in line with industry’s best practise and experiences.
•    Play a significant role in long-term planning, including an initiative geared toward operational excellence.
•    Directs the process of effective department performance, overseeing performance management, recruitment, training and development of staff to ensure high level of engagement and a motivated work environment.
•    Own and implement the Performance Improvement initiatives for Technology working with the relevant teams.
•    To assist Information Technology Managers/Technology Finance by providing necessary information for annual budgeting purpose on the aspects of network resources, equipment and services procurement and maintenance.
•    Responsible to assist CIO in the preparation, communication, implementation, delivery and expansion of Technology scorecards, governance plans and working in close cooperation with country (Legal & Compliance, local/regional Management Groups/Committees) and global (Group Technology Governance & Controls, and Group Operational Risk) teams.
•    Support the CIO and Head of Technology Risk as the Risk Owner (“RO”) of Technology Risk in accordance with the Risk Management Framework.
•    Support Technology Governance Risk & Control Team to Identify, communicate and expedite changes to comply with any new and amended regulations
•    Support the CIO in Performance Management, assessment, monitoring and mitigation.
•    Preparation of standard scorecards, dashboards and presentations for the Executive Committee and other key functional/ business forums.
•    Support to develop ongoing training, communications and development programs for Technology and Innovation personnel to ensure minimum standards in Organization Risk (OR) awareness and embedment of OR responsibilities in respective areas of work and adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
•    Work on Team Building that will proactively resolve issues rather than reactive approach. 
•    To Assist Head, Technology Risk & Controls in developing and updating of procedures controls, and monitoring plans, for Operational Risk Management. 
•    Effectively identify, escalate, mitigate and resolve risk and compliance matters
•    Support for resolution of issues including collaboration with all relevant stakeholder functions, of effective controls
•    Assist CIO in Audit Co-ordination (Group + Regulatory) - whilst the primary responsibility for every audit will still remain with the relevant Unit Head.
•    Assist in Audit Issue Tracking & Closure - track ageing of findings and ensure periodic follow-up. Keep audit informed of progress and ensure any delays in resolution are appropriately approved before due date.
•    Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.