Job Summary

Review documents and customer application top open current and savings accounts for Wealth and Retail Banking segment. Perform amendments in customer accounts as per their request. Handle subscription and non-subscription of online banking and e-statement as per client request. Capture, amend and delete signatures in bank system. Open necessary relationships for various bank products including loan related accounts. Process and manage stocks of Debit Card and Cheque Books. Maintain MIS, perform reconciliation and reporting related activities.

Key Responsibilities

• Review documents for Current Account and Savings Accounts for Wealth and Retail Banking (WRB) segment and do the needful for different account openings
• Perform account details amendments against client request
• Do needful to subscribe or unsubscribe e-Statement and Online Bankin
• Capture/amend/delete signatures in bank system
• Do needful to create relationship for credit card only customers, safe deposit locker authority holder, account authority holder, co-borrower, guarantor, and related parties
• Open subsidiary for loan related accounts and create link accounts as applicable
• Process relevant service requests of WRB such as account amendments, KYC update, Dormant/Unclaimed reactivation, account updates, signature updates, letter issuance etc
• Process Debit Card and handle Cheque Book Issuance
• Do needful for credit card, travel card and online card issuance
• Physical stock management of deliverables - Debit Card, Cheque Books
• Process for account attribute change (interest code, product code etc as applicable
• Transaction posting of debit and credit entries in core banking system
• Process account closure, Fixed or term deposit execution, standing order setup/amendment/deletion
• Perform tax relaetd reconciliation and submit to IRD
• Honouring/executing the client instruments received via various channels
• Follow up for discrepencies documents and tracker of deferral documents
• Update MIS in relationship or subsidiary level as applicable for various reporting purpose
• Keep MIS of the department such as volume, inventory etc
• Prepare customer's communication such as letters, SMS as applicable
• Maintain all required controls and procedures
• Ensure that the established service standards are met
• Provide administrative support to Relationship Managers/ Frontliners on account booking
• Handle internal and external customer inquiries/complaints independently and confidently
• Carry out daily, weekly and monthly reporting
• Adhere to loacal and group regulations/ policies and group code of conduct.

Processes
Banking Operations Control Register, Job Related Local Regulatory processes.   

Risk Management
Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. 

Governance
Ensure the relevant processes are followed as per Group and Local requirement. 

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Liability Operation team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Nepal Rastra Bank.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Branch Managers, Branch Staffs, Relationship Managers, Client Care Centre, Client Experience, Technology, Compliance, etc.

Other Responsibilities
Embed Here for good and Group’s brand and values in Liability Operations. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

•    Knowledge of operating procedures of Liability Operations.
•    Knowledge of bank system is an advantage
•    Knowledge of Group’s Anti Money Laundering Policy.
•    Team player with good communication, interpersonal skills, and problem-solving skills.
•    Knowledge of Central Bank regulations.
•    Able to work in tight deadline. 
•    Ability to work with nil or bare minimum supervision.
•    Well organized, able to multi-task and balance competing demands.
•    Prior experience woeking in multi-cultural team and a Global organisation is an advantage.
•    Familiar with latest Customer Due Diligence procedure of individual client and business client, local KYC procedures and unified directive.
•    Knowledge of bank's retail products
•    Able to hold credible dialogue at all levels of the organisation, as well as with clients.
•    Proven capacity to work on own initiative and with little or no supervision. 
•    Experience of identifying and making suggestions for improvements to systems. 
•    Experience of working with IT and accounting systems.
•    Advanced Microsoft Excel skill. 
•    Moderate Microsoft Word and PowerPoint skills 
•    Knowledge of financial services industry is an advantage 

Qualifications

•    Bachelors Degree in relevant discipline
•    Strong communication skills 
•    Attention to detail 
•    Able to manage a diverse workload, balancing priorities and meeting firm pre-agreed deadlines. 
•    Collaborative working 
•    A proactive and flexible approach to problem-solving 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.