Job Summary

• Responsible for transaction processing and operational delivery of Operation Nepal cluster to enable front to back, seamless, client focused delivery.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions.
• Clear understanding of operational capacity and headroom for future growth
• Ensure constant client input to the process to elevate the client experience and engage with the service teams to deliver high quality client interactions with solution that meet client expectations.

Key Responsibilities

Processes

• Accountable for ensuring processing capabilities are geared up to achieve accuracy as per the Service Level standards and strive to exceed the standards.
• Responsible for adhering to the procedures set in the Operating Manuals in order to achieve optimum efficiency in the conduct of their jobs. Handle exceptions from the norms and initiate corrective and preventive actions
• Responsible to address all the queries related to routine activities within the time frame pre-specified.

Risk Management

• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed with an appropriate time frame and/or escalated as appropriate.
• Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• In partnership with Nepal, OPS TB Cash Operation strive to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key stakeholders

Internal Stakeholder

• CIB
• WRB

External Stakeholder

• Regulatory Bodies
• Other Local BFIs
• Clients

Skills and Experience

• Manage Conduct    
• Manage Risk    

Qualifications

• Education - Bachelor’s degree or above
• Membership - relevant memberships to be agreed
• Languages - English, Nepali

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.