Job Summary

• To develop and implement collection & Recoveries strategies at country level. 
• To effectively monitor and review portfolio trends to ensure strict control over delinquency management to minimise credit loss
   

Key Responsibilities

Strategy

• Develop collection strategies for each product based on trend and customer behaviour
• Meet country LI and Cost budgets
• Develop and implement specific initiatives covering areas such as strategy, standardization and automation, productivity and governance.
• Establish necessary governance and review meetings with key stakeholders including Credit, CRM and Business.
• Effectively manage the country collection performance 
• Implement specific projects to improve recovery and productivity.
• Provide country level support for target setting and LI budgeting and forecasting.

Business

• Ensure foreclosure and asset disposal documents are in line with Group and NRB requirements  to minimize loss credit loss and maximize recovery and manage cost

Processes

• Ensure collection process is in line with Group collection Policy standards and Local regulations.
• Ensure processes are timely reviewed.
• Identify the gaps and inform the relevant department.
• Maintain Audit trial report on all Collection activities.
• Identify the audit issues and timely resolve and close the issues and socialize it.
• Proactively/rigorously evaluate ORF controls whenever there are changes to high risk process
• Follow up to Group Code of Conduct 
• Follow TCF 

People & Talent

• 100% of team members to successfully complete all assessment. (e-learning & team specific)
• Ensure staffs attend in-house trainings including policy changes and sharing best practices.
• Implement collection TOM
• Be a role model lead by example.
• Create an environment for FIT FOR GROWTH.
• Work closely with CCH, business and other internal stake holders to implement collection strategies.
• Ensure capacity planning is in place for individual's growth and development.

Leading the Team

• Generate enthusiasm and commitment around team goals.
• Living the Values and encourage the reportees to live the Values.
• Guide, develop and train direct reportee(s) to handle different aspects of the job independently 

Risk Management

• Provide realistic bad debt forecast to the management.
• Ensure effective people management.
• Ensure proper succession planning is in place
• Ensure proper capacity planning as per Group requirements.
• Review and make changes on organizational structure with Group alignment.
• Ensure outsource agencies are empanelled as per Group requirement.
• Ensure adequate controls and compliance to external regulatory requirements
• Manage cost effectively monitor variance.

Governance

• Ensure that the unit meets all Group and Local Compliance with no compliance breaches.
• Ensure that the Unit obtains a Satisfactory Audit rating 
• The BCP of the unit is maintained and is up to date.  
• Ensure that staffs are aware of Group's Credit policy/procedural requirements, NRB policies on loan and provision and consistently follow these guidelines.
• Adherence to Reputational Risks

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 

Key stakeholders

• Members of Regional / Group Leadership Team 
• Members of CPBB Risk Management Group
• Country CEO
• CPBB  Head
• CACS team and GBS 
• Regional Heads of Control functions
• Group Internal Audit
• CRO of the country
• Various departmental Heads of the country
• Regulators.

Other Responsibilities

• Embed Here for good and Group’s brand and values in country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Health & Safety

• Responsible for working with the Bank to ensure a safe and healthy workplace for all.
• Take responsible care for the health and safety of co-workers and those who may be affected by own actions or omissions; Co-operate with Management to support and promote Health and Safety in the workplace.
• Ensure that own actions do not put others at risk
• Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner
• Reports all accidents* and incidents**; and bring to the attention of the management in any hazard in the workplace.

Manage Costs

• Manage and controlling costs within reasonable and pre-agreed parameters
• Ensure optimal and efficient utilisation of all resources (human/ material) allocated to credit.

Skills and Experience

• Analytical     
• Stake Holder Management     
• Trend analysis and future planning     
• Market Knowledge    
• Competition Metrics     
• Innovativeness     
   

Qualifications

• TRAINING - CRM/COL MGMT /COL HEAD WORKSHOPS/BBCSA
• LANGUAGES - ENGLISH/NEPALI

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.