Job Summary

The role will be responsible for managing Client Due Diligence (CDD) operations and coordinating with clients and business teams to complete required CDD activities for existing bank clients. The role will also review and approve CDD cases in the system, including high-risk individual and SME banking clients, and provide CDD advisory support for new account opening, periodic reviews and trigger-based reviews.

Key Responsibilities

•    Manage overall risk of the client.
•    Assess whether the risks are accurately identified, assessed and appropriate risk rating is applied.
•    Understand the client CDD profile and the inherent risk. Review whether conduct of account is in line with the CDD profile.
•    Ensure CDD information completed by the maker/checker is current and valid, as per the required standard.
•    Review and ensure  Client documents are complete and updated in core banking system
•    Assess adverse media searches carried out adequately by the CDD team
•    Review Quality of Statement of Work (SOW) and corroboration is adequate and carried out as required
•    Review the Politically Exposed Person (PEP) assessment to ensure compliance to Local and Group Standards
•    Review account activity conducted by Individual CDD / Relationship Manager (where required)
•    Review completed Tax assessment for High Net Worth (HNW) clients
•    Follow-up on deferral and exception requests – proceed with or stop onboarding
•    Collaboration with Relationship Manager/ Sales channel or other responsible parties for CDD guidance  
•    Handle different Group & internal management reports/MIS
•    Manage to maintain expected threshold / target set for reviews and Request For Information (RFI)
•    Handle additional responsibilities assigned by Line Manager, as and when deemed required, 
•    Ensure confidentially, integrity and availability of the information.
•    Update transaction referrals, referred by the transaction monitoring unit on time.
•    Ensure to update quality & complete information in line with Anti Money Laundering (AML) perspective in transaction referrals from transaction monitoring unit
•    Ensure timely response to Financial Crime Compliance unit/Financial Crime Surveillance Operations raised 
•    Ensure timely response to Business/Regional Sanction Team on any query raised
•    Ensure timely understanding and compliance with all the applicable regulations of the Bank, group and country including Money Laundering Prevention and KYC.

•    Apply Group and Country CDD policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
•    Provide CDD advisory in client level to business in relations to AML/Counter Terrorist Financing (CTF) matters
•    Assess risks arising from products / segments / geographies / customers / transactions.
•    Timely escalation of issues and ensure that necessary actions are taken quickly to remediate and/or activities are ceased.
•    Undertake enhanced due diligence on new and existing medium/higher risk 
•    Review and/ or escalate new or emerging areas of risks for all clients and Group Sensitive Clients relevant clients such as adverse media/sanctions review
•    Timely review of customer’s profile and related risk in relation to AML/CFT matter
•    Make recommendations to relevant stakeholders on possible risk management responses to identified risks and/ or findings of concern from investigations- at client and portfolio level
•    Escalation points for generic procedure related enquiries.
•    Manage escalations on issues requiring additional assessment and controls.
•    For Audit (Internal & external), manage checks, queries and any other information requested by auditors. 
•    Review and manage monthly assurance check and complete submission on time.
•    Assist Line Manager to keep track of and provide advice to relevant stakeholders on the interpretation and application of policies related to CDD.
•    Ensure timely understanding and compliance with all the applicable regulations of the Bank, group and country including Money Laundering Prevention and KYC.

Strategy
•    To align Role and deliver as per Wealth and Retail Banking (WRB) strategy.
•    Assist to ensure internal resources, systems, procedures and controls are in place, documented and operating effectively.
•    Work closely with project teams/stakeholders to drive projects/initiatives related to unit to ensure successful and timely delivery

•    Partner and actively collaborate with all relevant stakeholders across WRB to build robust and sustainable operational and execution excellence 
•    Use of data analysis and leverage on best-in-class market capabilities (e.g. predictive modelling, AI, digitisation, and other emerging technologies) to deliver a best-in-class services
•    Drive ideation around country innovations and enhancements to digitisation and emerging technologies that give real time decisive client outcomes 

Business
•    WRB Nepal
•    WRB Operations

Processes
•    CDD Account Opening and Periodic/ Trigger Review/ Transaction Referrals

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
•    Execution of responsibility for identifying, assessing, monitoring, and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance
•    Ensure the CDD processes are followed as per Group and Local requirement.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the CDD Operations  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Central Bank e.g. NRB prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    WRB Relationship/ Branch Managers
•    WRB Compliance Team 
•    Financial Crime Compliance Unit, Financial Crime Surveillance Operation

Skills and Experience

•    Business Facilitation
•    Manage Change
•    Management of Frontline Risk
•    Business Governance & Support
•    Strategy & Business Model
•    Service Delivery & Operations
•    Business Facilitation

Qualifications

•    Education: Master’s degree 
•    Training: Proficient in MS Office applications
•    Languages: Fluent in English and Nepali

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance.
• Time-off including annual leave, parental/maternity (20 weeks) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.