Job Summary

The Head of Investors, Hong Kong will lead a seasoned team to drive origination and client relationship management with key investors in the Hong Kong market.  This role acts as a strategic advisor and value-added partner to clients, with full accountability for the client group’s overall revenue, profitability, and risk profile (AML, CDD and Credit).  The role holder will be responsible for developing and sustaining a deep understanding of each client's structure, strategy, and evolving needs, and for steering the relationship through disciplined and effective account planning.  The position will also lead engagement with a diverse range of institutional investors, including asset managers, sovereign wealth funds, hedge funds, private credit firms, public pension funds, and other capital allocators.

Key ​​​Responsibilities

Strategy

• Contribute to the development of the global Financial Institutions (FI) strategy with a dedicated focus on investor coverage in Hong Kong, aiming to maximize shareholder value.  Identify and capitalize on key areas of competitive advantage to drive strategic growth and enhance the bank's market positioning.
• Ensure alignment with the bank's global strategy through effective coordination and collaboration with relevant global and regional product partners, fostering seamless execution and integrated client delivery.
• Manage the investor coverage strategy, including the development of a global customer value proposition aligned with the broader strategic direction of the Group and Corporate & Investment Bank (CIB).  Take ownership for delivering financial performance targets, while also being accountable for client relationship management, including compliance and credit risk oversight.

Business

• Accountable for setting and delivering performance targets for the investors segment, with a strong emphasis on revenue generation and cost efficiency.
• Actively originate new business opportunities and expand the franchise by leveraging the bank’s competitive advantages, including its global network, transaction banking capabilities, and credit markets expertise.
• Engage senior management and C-suite executives of key clients through a consistent, value-added trusted advisor approach.  Proactively anticipate client needs and deliver strategic, forward-looking advice, partnering with relevant product and industry specialists as needed.  Collaborate closely with global product and client coverage heads to drive cross-sell initiatives and deepen client relationships.

• Responsible for delivering high-quality client service across investor coverage segments, with a focus on deepening and broadening long-term relationships.  Ensure client conflicts are identified and managed fairly and transparently, in line with firm’s standards.
• Drive profitable revenue growth while maintaining a strong focus on client outcomes.
• Represent the Bank professionally in the region, upholding its values and strengthening relationships stakeholder relationships. 
• Continuously develop industry and product expertise, anticipating client needs and market trends.
• Foster a culture that balances business growth with prudent risk management and capital efficiency.

Processes

• Proactively manage the designated client portfolio, ensuring strong relationships with key stakeholders across financial markets, global banking, transaction banking, country CEOs, and service delivery teams.
• Maintain a robust risk management framework by effectively identifying, assessing, and mitigating risks.
• Ensure the team remains well versed in the evolving regulatory landscape through ongoing training and adherence to Group policies, while fostering the ability to contribute to policy development.
• Escalate key regulatory risks within the governance framework as needed and manage them appropriately. Drive adherence to all sales disciplines in line with Group standards, including account planning, call reporting, and deal pipeline management.
• Identify and develop new business opportunities through active participation in relevant industry events.

People & Talent

• Provide strong leadership by articulating a clear vision, driving alignment with the bank's objectives, and fostering employee engagement.  Ensure continuous talent development, effective supervision, and succession planning for key roles. 
• Regularly review team structure and capacity to align with business needs, and set clear performance objectives, offering feedback and rewards based on individual and team achievements.

Risk Management 

• Take proactive leadership on regulatory, reputational, and ethical matters, offering guidance to clients and coaching the team on associated risks.  Ensure adequate training and awareness of regulatory, reputational, and ethical issues, raising key risks to the governance framework.
• Oversee financial crime management, including CDD for investors coverage clients, and maintaining the integrity of client data.
• Ensure timely resolution of audit and compliance issues, and establish robust frameworks to manage reputational, business, and operational risks while ensuring adherence to internal policies and regulations.
• Collaborate with regional management to assign responsibilities and uphold high standards of regulatory conduct, including compliance with AML regulations.
• Address risk management issues directly and escalate concerns to relevant risk committees as needed.

Governance

• Accountable for evaluating and enhancing the effectiveness of governance, oversight, and control frameworks across the business.  Maintain a strong understanding of the relevant regulatory environment and ensure alignment with regulatory expectations.
• Provide effective governance by constructively challenging peers and engaging openly and cooperatively with local regulators. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Product partners
• Client managers
• Risk, Legal and Compliance 

Skills and Experience

• Client Relationship Management    
• Knowledge of Customers    
• Managing Change    
• Planning: Tactical, Strategic    
• Risk Management   
• Business Markets    

Qualifications

• Degree-qualified in banking, finance, or a related field, with extensive knowledge of financial markets and a strong background in credit products.
• Proven experience leading credit teams within investment grade or structured credit business, with a strong track record of originating and managing investor client relationships.  Deep understanding of fund buying behaviour, financial markets, and transaction banking.  
• Skilled in client origination and building strong, strategic relationships with key banking clients.
• Strong knowledge of the legal, economic, and regulatory landscape in the region, along with key insights into major trading corridors.
• Languages - English, proficiency in Mandarin and Cantonese is advantageous.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.