Job Summary

The primary responsibility of this role is to serve as the main contact for investigating client-related queries regarding statements. Conduct initial assessments to evaluate issues, determine root causes, and collaborate with relevant stakeholders to carry out investigations. When detailed analysis is necessary, engage the appropriate stakeholders to lead thorough investigations and resolutions. Examine recurring issues to identify patterns and recommend corrective and preventive actions.

Key Responsibilities

Qualifications

• Minimum of five years’ experience in banking operations, ideally within Private Banking, with a strong understanding of Private Banking business models, client segments, and end-to-end operational processes.
• Proven capability to collaborate across business streams, with experience in front-to-back system implementations.
• Skilled in analyzing complex issues and translating them into clear, well-documented problem statements for ease of understanding.
• Effective communication skills with the ability to engage multiple stakeholders.
• Excellent interpersonal, problem-solving, and analytical skills.
• Ability to work proactively and independently, manage multiple priorities efficiently, and demonstrate strong initiative.
• Strong communication and presentation abilities.
• Exhibits personal authority, integrity, and ethical standards.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.