Job Summary

Role Purpose

•    Perform end-to-end KYC and Client Management activities for an assigned CIB client portfolio, ensuring clients are appropriately onboarded, maintained and reviewed throughout the relationship lifecycle.
•    Manage client onboarding, including completion of KYC and client due diligence requirements, collection and validation of required information and documentation, and coordination with clients and internal stakeholders to achieve timely account activation and ready-to-transact status.
•    Perform ongoing client maintenance, including authorised-signatory updates, static-profile changes and other amendments to client records, ensuring all instructions, supporting documents and system updates are complete, accurate and properly authorised.
•    Complete periodic KYC reviews and other event-driven reviews within required timelines, assess changes to client information and risk indicators, resolve documentation gaps, and escalate material issues in accordance with applicable policies and regulatory requirements.
•    Engage clients and coordinate stakeholders across the value chain to provide a seamless experience while maintaining high standards of data quality, compliance, operational control and first-time-right delivery.

Key Responsibilities

Client Account Management and Business Partnership
•    Act as the primary Client Management partner for the assigned portfolio, coordinating with clients, Relationship Managers, KYC Operations, Compliance and other stakeholders to complete KYC onboarding, maintenance and review activities within agreed timelines.
•    Guide clients on KYC information and documentation requirements, follow up on outstanding items, clarify queries and support timely completion of client due diligence and account activation.
•    Manage ongoing client-maintenance requests, including authorised-signatory updates, static-profile changes and other amendments, ensuring instructions and supporting documents are complete, accurate and appropriately authorised before processing.
•    Coordinate periodic and event-driven KYC reviews by engaging clients and internal stakeholders, monitoring progress, resolving documentation or data gaps and escalating material issues or overdue actions promptly.
•    Maintain a clear view of client priorities, KYC status, service issues and risks, providing regular updates to Relationship Managers and relevant stakeholders and driving actions through to closure.
•    Deliver a consistent and responsive client experience while meeting service standards, applying first-time-right principles and maintaining high standards of data quality, confidentiality, compliance and operational control.

Skills and Experience

Must-have Skills    
•    KYC and Client Due Diligence
•    Client Onboarding and Account Opening
•    Client Maintenance and Static Data Management
•    Periodic and Event-Driven KYC Reviews
•    AML, Sanctions and Regulatory Compliance
•    Data Quality, Documentation and Record Management

Other Skills    
•    Client Service and Communication
•    Stakeholder Management and Collaboration
•    Risk Identification, Escalation and Controls
•    Workflow, Case Management and Reporting Tools

Qualifications

•    Key Experiences: 
        •    Experience completing or coordinating KYC and client due diligence for corporate or institutional clients, including onboarding, periodic reviews and event-driven reviews.
        •    Practical experience reviewing ownership and control structures, authorised signatories, client activities, source information and supporting documentation to assess completeness and consistency.
        •    Experience managing client-maintenance requests such as authorised-signatory changes, static-profile updates and amendments to client records, with appropriate validation and authorisation controls.
        •    Working knowledge of AML, sanctions, client-risk assessment, regulatory requirements, data confidentiality and record-management standards relevant to KYC.
        •    Ability to manage multiple KYC cases and deadlines, maintain accurate case records, identify documentation or data gaps, and escalate risks, exceptions and overdue actions promptly.
        •    Strong client and stakeholder-management experience, including clear communication of KYC requirements and effective coordination with Relationship Managers, KYC Operations, Compliance and other internal partners.
•    Certifications / Qualifications (only where mandatory): Completion and ongoing maintenance of all mandatory role-based KYC, AML, sanctions, conduct and risk training or certification required by the Bank.
•    Languages: Strong written and spoken English to explain KYC requirements clearly, review supporting documentation and communicate case decisions or escalations; relevant local-language capability where required for client engagement.

Motivations

•    Taking ownership of the client KYC lifecycle and seeing onboarding, maintenance and periodic-review cases through to accurate and timely completion.
•    Understanding client structures and activities, assessing information critically, and resolving documentation or data gaps to support sound KYC outcomes.
•    Helping clients navigate KYC requirements through clear communication, responsive service and practical guidance while maintaining regulatory and policy standards.
•    Working collaboratively with Relationship Managers, KYC Operations, Compliance and other stakeholders to remove blockers, manage priorities and deliver within agreed timelines.
•    Maintaining high standards of accuracy, data quality, confidentiality and first-time-right execution across client records, authorised-signatory updates and static-profile changes.
•    Identifying opportunities to simplify and improve KYC workflows, strengthen controls and create a more consistent client and stakeholder experience.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.