Job Summary

•    Deliver exceptional day-to-day account management for an assigned Financial Institutions client portfolio, ensuring high-quality service, sound relationship health and timely execution.
•    Support Coverage Bankers by coordinating client onboarding, credit and documentation maintenance, transaction support, data quality and portfolio hygiene across internal partners.
•    Identify, manage and escalate operational, conduct, compliance and account-maintenance risks while ensuring adherence to internal policies, regulatory requirements and governance standards.

Key Responsibilities

Client Account Management and Business Partnership
•    Proactively manage day-to-day maintenance activities for the assigned client portfolio and provide direct support to Coverage Bankers.
•    Engage clients, coverage teams and product partners to understand issues, coordinate responses and maintain a high standard of client service.
•    Coordinate account maintenance, reporting and documentation with onboarding, credit, legal, compliance and operations teams; escalate material concerns to the Client Management Team Lead.

Documentation, Credit Support and Client Due Diligence
•    Coordinate standard credit and other documentation for renewals and amendments with clients and internal partners, excluding credit approval decisions.
•    Obtain approvals for deviations from standard terms, follow through to completion and validate that limits are accurately reflected in relevant systems.
•    Minimise and remediate documentation deficiencies and support timely resolution of outstanding customer due diligence items.

Portfolio Quality, Transaction Support and Risk Management
•    Maintain portfolio data quality, including accurate client tagging, limit information and segment classification, and coordinate remediation where required.
•    Monitor and annotate past dues and excesses, act as an escalation point for unsettled or failed trades, and support loan drawdowns, cash management, trade offerings and audit confirmations.
•    Identify operational risks, ensure adherence to internal and regulatory requirements, prepare client files for audit, and collaborate to mitigate and resolve conduct and compliance matters.
•    Operate as an individual contributor and participate in relevant portfolio reviews, business forums, committees and assigned projects.

Skills and Experience

Must-have Skills    
•    Business Products and Processes
•    Applications and PC Skills
•    Risk Management and Internal Controls

Other Skills    
•    Conduct Management
•    Business, Market and Strategy Knowledge
•    Business Partnering and Process Management
•    Credit Risk and Relationship Management

Motivations

•    Delivering consistently high-quality client service and resolving account-management issues with urgency and sound judgement.
•    Collaborating across coverage, product, risk, legal, compliance and operations teams to achieve timely client outcomes.
•    Improving portfolio quality, reducing operational risk and maintaining strong regulatory, conduct and governance standards.

Qualifications

Key Experiences    
•    Relevant banking experience, ideally five or more years, with exposure to Financial Institutions clients, client account management, credit or documentation processes.
•    Demonstrated ability to coordinate cross-functional delivery, analyse transactional or portfolio information, solve problems under pressure and meet tight deadlines.
•    Working knowledge of sanctions, customer due diligence, anti-money laundering, credit risk and relevant regulatory requirements.

Certifications / Qualifications    
•    Bachelor’s degree in Banking, Finance or a related discipline preferred.

Languages    
•    English and/or relevant local language skills, aligned to country requirements.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.