Job Summary

•    This role is critical to ensuring T&O delivers strong and sustainable conduct outcomes, aligned with the Group Code of Conduct and Valued Behaviours, while strengthening trust, accountability, and risk culture across the organisation.
•    Support the delivery of the T&O Conduct Plan by translating strategic priorities into actionable insights, data-led analysis, and practical interventions that strengthen conduct outcomes across the organisation.
•    The role plays a key part in embedding a strong conduct culture, proactively identifying emerging conduct risks, and delivering high-quality analysis to inform senior management decision-making

Key Responsibilities

Processes:
Process & Infrastructure Development
•    Maintain and enhance the conduct risk process library and supporting documentation
•    Drive consistency, quality, and repeatability across conduct processes and reporting
•    Identify and implement opportunities to improve efficiency, including data and reporting automation
Risk management
Conduct Analytics & Insight Generation
•    Use data to drive decisions on how we can address and improve conduct within T&O
•    Lead the production of the quarterly T&O Conduct Health Check
•    Data collation across relevant sources
•    Trend analysis and identification of emerging risks
•    Development of clear, insight-led narrative and “areas to watch”
•    Maintain and enhance conduct risk dashboards, metrics, and reporting capabilities 
•    Support ongoing identification of conduct themes and trends (e.g. behavioural risk, conduct breaches and related insights)
End-to-end deep dive reviews 
•    Identification of focus areas using conduct data
•    Detailed analysis and root cause identification
•    Formulation of practical recommendations (remedial and preventative)
•    Track output, actions and effectiveness
•    Present findings and recommendations to relevant governance forums and stakeholders

Conduct Plan Execution: 
•    Support and execute delivery of the T&O Conduct Plan
•    Execution of key initiatives across risk identification, culture, and governance
•    Coordination of activities such as eLearning, Conflicts of Interest (COI) reviews, and broader conduct initiatives
•    Contribute to embedding proactive conduct risk identification and a strong risk culture across T&O
Conduct and Wider Risk Management
•    Ensure conduct risks are appropriately identified, assessed, and communicated
•    Support alignment with internal conduct frameworks and regulatory expectations
•    Apply a conduct lens to analysis, recommendations, and stakeholder engagement
•    Escalate material risks and issues in a timely and transparent manner
Governance 
•    Support effective governance by ensuring clear visibility of conduct risks, robust discussion, and disciplined follow-up of actions
•    Preparation of meeting materials and packs
•    Tracking of actions and follow-ups
•    Supporting effective forum cadence and engagement

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
•    Build effective working relationships with key stakeholders and influence them through clear, evidence-based insights and pragmatic recommendations, including:
•    T&O Conduct Champions 
•    Human Resources
•    CFCR
•    Employee Relations
•    Group Investigations
•    T&O Risk Teams
•    OTCR
•    Audit
•    Process and data owners
•    T&O Management

Skills and Experience

•    Manage Conduct
•    Data Gathering & Analysis
•    Risk Management (Non-Financial)
•    Project Management
•    Communication and Influencing Skills
•    Stakeholder Engagement

Essential
•    Strong analytical capability with the ability to interpret complex data sets
•    Ability to translate analysis into clear, actionable insights and recommendations
•    Ability to apply independent judgement and provide constructive challenge on conduct-related matters, including where outcomes may be sensitive or complex
•    Strong written and verbal communication skills
•    Experience working with senior stakeholders and governance forums, with the ability to influence outcomes through structured insight and challenge
•    High attention to detail and ability to manage multiple deliverables simultaneously
•    Proven ability to identify root causes of issues and translate findings into practical, outcome-focused actions

Desirable
•    Experience in conduct risk, non-financial risk, or operational risk
•    Familiarity with regulatory expectations relating to conduct risk
•    Experience working in global or matrix organisations
•    Familiarity with T&O or operational environments, including risks arising from technology, operations, or control frameworks
•    Experience supporting or delivering risk or frameworks, plans, or regulatory deliverables

Qualifications

Languages
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.