Key Responsibilities
- Contribute to shaping the future strategic direction and process innovation of Securities Services by staying informed about evolving customer needs, technology, and business environments, and proactively leveraging these changes.
- Support the implementation of quality management systems and other Company/Group initiatives.
- Assist in developing and enhancing CDM processing systems to meet the requirements of various countries, business units, and, most importantly, client needs.
- Implement quality initiatives and activities within the division in alignment with the Group’s Quality System.
- Execute specific duties as directed by team management, adhering to relevant procedures, guidelines, instructions, and standards to achieve productivity and service benchmarks.
- Ensure consistent delivery of high-quality services that meet or exceed customer expectations, guided by Service Level Agreements, efficiency and accuracy standards, and sound business judgment.
- Ensure all department staff are continuously equipped and developed with the necessary knowledge, skills, and tools to perform their roles effectively, efficiently, and accurately.As Delivery Lead for Fees Management, Client Data Management, Reference Data, and Recon Function, you will drive the achievement of team objectives and key results. Collaborate with Product, Business, and Technology teams to prioritize enhancements and development of the strategic Invoicing platform to optimize efficiency and manage stakeholder relationships, aligning expectations and prioritizing the overall invoicing product roadmap.
- Demonstrate strong communication skills to coordinate tasks, clarify requirements, and manage delivery expectations with stakeholders.
- Maintain an active industry presence, contributing to and promoting thought leadership across regulatory matters, peers, and industry bodies.
- Drive standardization, process efficiency, and cost reduction initiatives.
- Deliver operational capabilities and efficient solutions that support revenue priorities within sustainable cost-to-income ratios.
- Enhance Straight Through Processing (STP) for invoices to increase capacity.
- Achieve efficiency gains through operational excellence and automation.
- Manage operations within budget by implementing sustainable productivity improvements.
- Identify automation opportunities to streamline manual processes and prevent data quality issues in invoicing caused by manual interventions.
- Serve as Delivery Lead for client data and SSI platforms within custody operations, defining and prioritizing product backlogs.
- Collaborate with operations, technology, compliance, and client service teams to gather requirements and translate them into functional user stories and product features.
- Own and maintain the product roadmap for client data management platforms, ensuring alignment with regulatory, client, and operational requirements.
• Drive automation and optimize processes in data capture, validations, and straight-through processing (STP).
• Oversee integration with external platforms such as DTCC ALERT, SWIFT, and market reference data sources.
• Ensure adherence to data governance, risk management, and audit standards related to client and market data.
• Represent user perspectives during Agile ceremonies (sprint planning, stand-ups, reviews), ensuring development delivers operational and client value.
• Manage integration and validation of pricing feeds from vendors (e.g., Bloomberg, Reuters) to support precise NAV and valuations.
• Supervise FX rate capture, rate fixing processes, and support multi-currency transaction processing in custody books.
• Conduct product demonstrations and facilitate change management during product releases and enhancements.
• Monitor KPIs and service metrics to assess product performance and identify opportunities for improvement.
• Enhance client experience by reducing transactional queries and ensuring timely delivery of invoices, enabling prompt recovery of receivables.
Job Summary
• Client Data Management (CDM) will play a pivotal role in defining and delivering data solutions that support custody operations. This role focuses on end-to-end management of client static data, Standing Settlement Instructions (SSI), and market-related reference data. The individual will be responsible for driving technology and process enhancements, working closely with business stakeholders, technology teams, and external vendors to deliver high-quality and efficient data solutions that enable seamless custody services.
• Reference Data & Reconciliation The delivery lead will lead the design and delivery of solutions for securities static data, pricing, FX processing, and reconciliation in custody operations. This role requires deep domain knowledge and hands-on experience in managing reference data workflows, corporate actions, pricing feeds, FX settlements, and operational reconciliation processes. You will drive product strategy, manage development roadmaps, and ensure operational efficiency, regulatory compliance, and risk mitigation across the custody lifecycle.
• Fees management is a crucial aspect of Financial Securities Services, ensuring that the clients are accurately charged with fees related to asset safekeeping, settlements, and other Custodial, Funds Services functions. Proper management of custody fees enhances transparency, profitability, compliance, and client trust.
• Fees management is a strategic necessity in financial securities services, impacting revenue, compliance, client trust, and operational efficiency. By leveraging technology, automation, and transparent pricing models, custodians can enhance profitability, maintain regulatory adherence, and strengthen client relationships
Skills and Experience
- Over 15 years of experience with extensive expertise in Business and Operations within Securities, Fees Management (Billing), Business Reference Data, Client Static, and Reconciliation.
- Strong understanding of market dynamics, industry trends, and client requirements, with the ability to develop compelling value propositions and inspire a clear team vision.
- Proven success in leading teams to achieve strategic objectives.
- Experience coaching and mentoring team members through regular feedback sessions. Skilled in Account Opening, Fee Management Processes, Securities Reference Data, Pricing, Reconciliation, and Custody Settlements.
- In-depth knowledge of Securities Services Custodian processes.
- Advanced proficiency in MS Office applications, including Excel, Word, PowerPoint, and MIS reporting.
Qualifications
Education
• Graduate or Postgraduate in banking, business administration
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
