Job Summary

We are seeking a highly organized and proactive Design Operations Manager to join the Client Experience, Insights and Development (CXID) team. In this role, you will play a critical part in ensuring the seamless operation and alignment of key activities across the CXID team, supporting the design system and broader team & governance initiatives. Your ability to manage logistics, facilitate communication, and provide operational support will enable the team to deliver exceptional outcomes at scale.

Key Responsibilities

• Collaborate with the Design System Lead to operationalize governance frameworks, ensuring design system activities align with the bank’s strategic priorities.
• Contribute to the communication and alignment of design system updates, ensuring consistency and clarity across global teams and stakeholders.
• Support the CXID leadership in driving strategic initiatives, including programs in various countries, to enhance collaboration and engagement.
• Serve as a key enabler of CXID business outcomes by ensuring timely coordination and delivery of critical activities such as monthly forums, governance meetings, and design system updates.
• Collect and prepare Azure DevOps (ADO) and other metrics to provide actionable insights for leadership decision-making during governance forums.
• Provide operational support for procurement processes related to CXID tooling, ensuring alignment with business objectives and cost efficiency.
• Establish and manage effective workflows for documentation, including maintaining knowledge repositories on SharePoint, Confluence, and our intranet platforms.
• Standardize processes for planning and executing governance meetings, engagement events, and team workshops to ensure consistency and efficiency.
• Assist in tracking and reporting key performance metrics, ensuring data accuracy and timely delivery to stakeholders.
• Foster collaboration and alignment across CXID teams by organizing monthly meetings, setting agendas, and ensuring actionable follow-ups.
• Act as a connector between teams in across various SC locations, ensuring that engagement programs and events are executed effectively and aligned with the needs of local teams.
• Support the professional development of team members by scheduling L&D trainings and providing tools, templates, and resources to streamline their work and improve operational outcomes.
• Support in maintaining accurate and up-to-date documentation to mitigate risks associated with knowledge gaps, miscommunication, or lack of alignment.
• Ensure compliance with procurement policies and standards for CXID tooling, minimizing potential risks associated with vendor management or operational inefficiencies.
• Support & execute the ADO quarterly activities to ensure that we fully conform to the standards set forth by the COOs. 
• Identify and address risks in governance and operational processes, proactively recommending improvements to enhance reliability and transparency.
• Coordinate and manage governance frameworks for the design system, including scheduling forums, tracking decisions, and following up on action items.
• Ensure that governance meetings for CXID are aligned with bank-wide standards and that updates are effectively communicated to stakeholders.
• Act as a steward of design system documentation, ensuring it reflects current governance decisions and aligns with the needs of global teams.

Skills and Experience

• Document management    
• Azure Dev Ops    
• Governance    
• Microsoft Outlook, Excel, Powerpoint    
• Design Systems    

Qualifications

• Minimum of Bachelor's Degree in any field
• At least 3 years of relevant experiences in coordinating projects, design operations or research operations.
• Experience in creative environment is an added advantage. 
• Excellent in English writing and communication.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers