Job Summary

The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the Enterprise Control Framework. 

The Director, OTCR Resilience Risk is temporary, contract (FTW) role that requires a broad knowledge of relevant key regulations on Operational Continuity in Resolution, expert knowledge of Change Risk Management, competence and experience in Project Management and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage resolution and restructuring. The successful candidate will have core knowledge in Continuity and Restructuring and Operational Risk Management, Continuity & Crisis Management, a good understanding of Technology & Cyber Risk Management and able to understand recovery and response actions to evolving business risks and threats

Key Responsibilities

The role holder will also be responsible for performing second line oversight and risk assessments of operational risks that are inherent in the processes and controls that support our resolution capabilities including risk identification, assessment and testing and validation of capabilities. The role holder will ensure that the key policy objectives of the Client Service Resilience Policy and Operational Continuity in Resolution Standards can be translated into Operational control and monitoring metrics and thresholds applicable to businesses and functions - and can be aggregated where necessary to enable measurement of recovery and resolution risks against risk appetite. 

Strategy
•    The successful candidate will deliver value by supporting the provision of SME knowledge, clear direction, and recommendations on how to effectively manage recovery, resolution and restructuring in Phoenix. This makes it critical to have strong communication skills, and an ability to articulate problem statements and proposed resolutions in succinct and clear manner.

Business
•    The primary purpose of this position is to support oversight and validation of key milestones and capabilities to embed continuity and restructuring controls. (including standards, controls, and systems through which Project Phoenix is established, communicated, and monitored). The successful candidate will work closely with the Head, OTCR Resilience Risk, Strategy & Change, to lead the interaction and collaborative oversight with 1LOD Phoenix Representatives to ensure the effective discharge of the Group 2LOD’s obligations.

Processes
The major functional activities that the role will manage are:
•    Support the development and communication of the Operational Continuity in Resolution Risk Profile.
•    Support impact assessments of technology assets, systems, and technological infrastructure.
•    Support collaborative oversight to implement change management for Phoenix.
•    Support the translation of Phoenix capabilities delivered under change into BAU
•    Support the communication of Phoenix priorities to relevant stakeholders and embed good risk culture.
The Risk Service Catalogue High Level Mappings are:
•    1 | Risk Identification, Assessment & Management
•    2 | Change Management & Transformation
•    3 | Governance
•    4 | Learning

People & Talent
•    Lead through example and build the appropriate culture and values. 
•    Working in collaboration with stakeholders, whilst reinforcing the independence of the second line 
•    providing regular feedback on performance against responsibilities and objectives.
•    Establishing constructive relationships with Key Stakeholders

Risk Management
•    Ensure that all activities are in line with and support of OTCR Framework under ERM.
•    Review and assimilate the key principles of the Operational Continuity in Resolution and Change Management including domains, controls and key roles and responsibilities.
•    Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.

Governance
•    Support the creation of reports relating to the management of Phoenix.
•    Supports awareness and understanding of Phoenix and the underlying regulatory framework.
•    Act as a liaison on continuity in resolution and restructuring related matters with relevant stakeholders 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Phoenix Central Programme Team
•    Phoenix Programme Workstream Leads
•    OTCR Coverage Teams 
•    Other OTCR SME Teams
•    1LOD Group Resilience 
•    1LOD TTO Risk & Control Teams
•    ERM Governance Team

Other Responsibilities
Embed Here for good and Group’s brand and values in Risk; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Education – Bachelors’ Degree or equivalent
•    Training – Operational Continuing and Restructuring eLearning Training
•    Membership – Professional membership of any Risk-Affiliated Institute will be an added advantage.
•    Certifications – Certifications in Operational Risk, Technology Risk and Third Party Risks will be an added advantage.
•    Languages – English 

Skills and Experience

•    Data Analysis
•    Enterprise Risk Management
•    Operational & Technology Risk Management
•    Business Continuity Management
•    Resilience Risk 
•    Vulnerability Assessment  

Additional Competencies:
•    Task prioritization, Time management, Customer focus.
•    Detail oriented, good deductive reasoning, critical thinking and problem-solving skills.
•    Ability to work in a fast-paced team environment.
•    Excellent oral/written communication skills for articulating thoughts clearly with stakeholders 
•    Ability to manage diverse stakeholder expectations is nice to have.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.