Business
•    Support Resolution of competing requirements between regulations specific to CIB Client Coverage (e.g. between AML regulations and data privacy/bank secrecy or information security regulations).
•    Develop a comprehensive foundational understanding of the business model and strategy in order to provide substantive required oversight support and challenge in order to enable appropriate and sustainable CFCR outcomes.
•    Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality advice and guidance to enable the business and functions to meet/ achieve their strategic tactical objectives.
•    Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/ appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/ appetite.
•    Provide and communicate timely CFCR related advice, analysis (and challenge when appropriate) in relation to CIB Client Coverage, including product design through to post sale reviews / assessments, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
•    Support the maintenance of global CFCR standards in accordance to standards set by senior management.
•    Support the maintenance and refresh of relevant CFCR frameworks applicable to CIB Client Coverage.
•    Support the implementation of the SPOC-COE model. This includes (but not limited to): taking ownership of incoming queries by not handing them off, taking a leading role in actively becoming the go-to person for the business/function and ensuring advice provided is consistent throughout CFCR Advisory in relation to CIB Client Coverage.

Job Summary

Strategy
•    Contribute materially towards the implementation of the vision, strategy, direction and for CIB Client Coverage CFCR Advisory teams, consistent with Global Head, CFCR Advisory, CIB Client Coverage’s vision and strategy for the CIB Client Coverage CFCR team and the strategy of the CFCR function as a whole, and in support of the Bank’s strategic direction and growth aspirations.
•    Support & provide advisory on various Business initiatives including, Client Due Diligence (CDD), CDD related Projects and Initiatives, Business Development, Cross Border, Conduct, Non-Presence Countries projects, Market Abuse, Client Risk Assessment (CRA) and Data Conduct Risk Framework
•    Continue to improve the Group’s approach towards reducing regulatory and financial crime risks throughout the CIB Client Coverage client lifecycle (from on-boarding to off-boarding) in order to protect the reputation of the Group and to avoid significant financial loss.
•    Provide consistent support to colleagues with responsibilities for CIB Client Coverage, including highlighting key areas of pan-geographical focus. Drive an increased awareness of CIB Client Coverage, technical and strategic knowledge in regions and countries to sharpen focus on how local regulatory reform impacts the client segments. 

Key Responsibilities

Processes
•    Drive the governance and oversight over the implementation of CFCR related policies and procedures with respect to CIB Client Coverage (to enable compliance with such policies and procedures).
•    Support efforts to establish and maintain effective processes (including training, advice and support) to ensure that policies and standards to address CFCR risk are effectively implemented across CIB Client Coverage.
•    Support the provision of second line challenge to processes owned by CIB Client Coverage, including (but not limited to) specific Risk Framework Owner oversight of CDD, Client Off-Boarding, Complaint Handling, Know Your Distributors, Bad Debt Sales, Enterprise Appropriateness, Regulatory On-Boarding, AML Surveillance, and Customer Screening in CIB Client Coverage.
•    Develop and maintain effective policies/processes/DOIs (including training, advice and support) to address CFCR risks across CIB Client Coverage, aligning with relevant regulatory requirements.
•    Provide support and challenge to the relevant Business stakeholders e.g. COO teams to ensure that they establish and monitor appropriate processes for compliance with CFCR policies and standards (including meeting regulatory obligations and maintaining high standards of conduct).

People & Talent 
•    Role model and assist the Global Head of CFCR Advisory, CIB Client Coverage to build the appropriate culture and values. Set appropriate tone and expectations within their team and work in collaboration with risk and control partners.
•    Contribute to promoting and embedding a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Contribute to instilling an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Assist in the provision of ongoing training and development to ensure that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
•    Provide constructive developmental feedback at business, function, country and individual level as appropriate, on CFCR matters.
•    Contribute materially towards the migration of skill, knowledge, best practice and lesson learned across the network between CFCR Advisory and Centre of Expertise colleagues especially in relation to legal/regulatory risks and compliance with relevant regulations and internal policies/standards as they pertain to CIB Client Coverage.
•    Assist CIB Client Coverage CFCR teams in regions and countries to understand the objectives/deliverables
•    Contribute to the agenda of, and engagement within, the CIB Client Coverage CFCR functional meetings, and promote adherence to the stakeholder map, ensuring efficient alignment of business and function.
•    Collaborate with training teams to input into training curriculum to support closing of capability gaps and to meet the training needs of CIB Client Coverage businesses.

Risk Management
•    Support efforts to anticipate horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
•    Support efforts to ensure the effective management of CFCR matters, management of regulatory issues that have a significant impact on the Bank and support relevant stakeholders to respond to regulatory questions.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure appropriate and timely escalation within the Group and that actions are taken quickly to remediate and/or activities are ceased. Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks impacting CIB Client Coverage.
•    Collaborate with other CFCR teams to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for CIB Client Coverage.
•    Implement and contribute to the management of MI / trackers across all aspects of their coverage and responsibility to ensure all issues and matters relating to CIB Client Coverage are tracked, followed, regularly assessed and reported on including oversight of risk acceptance and/or mitigating action plans, identification and management of high-risk clients or specific country reviews relating to CIB Client Coverage.
•    Play an integral role in the effective management of CFCR Advisory matters, and in collaboration with the rest of the CFCR team, effectively manage regulatory issues that have a significant impact on the Group including but not limited to conflicts of interest, cross –border and onshore/offshore transactional support and control (in partnership with Cross Border (XB) and Conflict of Interest (COI) Compliance teams).

•    Assist and work closely with the Group Shared Investigation Services team in relation to investigations concerning CIB Client Coverage. 
•    Provide robust challenge to and maintain oversight of risk acceptance and/or mitigating action plans relating to CIB Client Coverage where CFCR is the RFO.
•    Taking a leading role in the proposal of control improvements, enhancements and simplifications relating to CIB Client Coverage processes that manage CFCR risk, where appropriate.
•    Collaborate with relevant business and CFCR stakeholders to work towards holistic risk management across client segments / products risks.
•    Assist the Global Head of CFCR Advisory, CIB Client Coverage to provide reports to relevant Group and Business risk and control committees and management group on key CFCR risks and issues pertaining to CIB Client Coverage.
•    Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies, and to support the calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments)

Governance 
•    Drive the identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
•    Support the management of end-to-end life cycle of audit, assurance and regulatory reviews, in relation to CIB Client Coverage, including tracking, remediation and preparing lessons learned from such reviews.
•    Develop control effectiveness and efficiency improvements and simplifications where appropriate.
•    Develop appropriate Lending governance measures so that Lending approval documents reflect all relevant regulatory requirements. 
•    Within the Group's overall ERMF, develop appropriate risk-based compliance frameworks for identifying, assessing, managing, monitoring, mitigating and reporting compliance and financial crime risks across CIB Client Coverage.
•    Develop or assist in developing and recommend (for approval by the relevant Risk Committee and/or individuals), appropriate compliance policies and standards to manage CFCR risk in CIB Client Coverage.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support the CIB CFCR Coverage team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders
•    CIB Client Coverage COO teams (including Integrated Middle Office and Client Lifecycle Design Management teams)
•    FI Strategic Enablement team
•    Sustainable Finance team
•    Lending product team
•    CIB CFCR (Group, Region and Country)
•    CIB Client Coverage Legal 
•    Responsibility & Sustainability Risk
•    Group Operational Risk
•    Group Internal Audit
•    CFCR Centres of Expertise

Skills and Experience

•    University Graduate or equivalent degree preferred
•    Ideally 8+ years working in Financial Institutions 
•    Advisory experience assessing and managing FCC and/or Compliance risk.
•    Ability to foster positive relationships with internal and external stakeholders at a senior level ensuring open collaborative environment.
•    Ability to work independently and deliver efficient outcomes working through complexity and ambiguity
•    Demonstrated relationship building skills - both internal and external across multiple jurisdictions
•    High level of integrity and professionalism 
•    Strong planning and organisational skills
•    Strong written and verbal communication skills.

Role Specific Technical Competencies

•    Business Acumen
•    Business Ethics
•    CFCR Risk Type Advisory
•    Cross-functional Collaboration
•    Managing Change
•    Organizational Governance
•    Regulatory Environment - Financial Services
•    Risk Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.