Job Summary

The role of Director Controls Operations is to support the Country Head of FCC in the execution of their accountabilities insofar as they relate to the management and oversight of controls related processes.  

Key Responsibilities

Strategy
•    Support Head of FCC to ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary FCC controls & oversight.
•    Assist Head of FCC to implement the vision, strategy, and direction for the Country FCC, consistent with the vision and strategy for FCC and in support of the Group’s strategic direction and growth aspirations

Business
•    Analyse comprehensive impact of financial crime related regulatory /law enforcement matters on the relevant business area and operations.
•    Support relevant stakeholders to review decisions based on current and possible future policies, practices, and trends.

Processes
•    Review of Group processes and lead implementation for FCC. Oversight on FCSO to ensure the processes are implemented as per group standards. Deviations if any to be documented through Country Addendum/dispensation. 
•    Develop, keep-up-to date and recommend for approval by the relevant Risk Committee, appropriate FCC Controls policies/procedures/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
•    Providing governance and oversight over the implementation of FCC Controls -related policies and procedures in Country to ensure compliance with such policies and procedures.
•    End to end Outsourcing for any FCC related system and processes including liaising with project leads, relevant stakeholder and submission to Board/Regulators for approval. 

People & Talent
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Collaborate with training teams to input to training curriculum to support closing of capability gaps.
•    Ensure capacity plan is duly completed for FCC so that the team is adequetly staffed to perform duties objectively, to support sustainable business growth and address financial crime risks.

Risk Management
•    As applicable oversee activities managed under FCC and FCSO 
•    Maintain oversight of risk mitigating action plans.
•    Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management 
•    Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
•    Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
•    Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
•    Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
•    Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).
•    Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
•    Define the applicable control standards under the FCC Global Risk Assessment and ORF.
•    Ensure that the relevant lists and database as used by the screening systems are up-to-date
•    Review and assess existing system and controls relevant to FCC to ascertain operational performance effectiveness 

Governance
•    Attend relevant leadership meetings to represent Head of FCC when required
•    Assist Head of FCC  to have an oversight on FCC Investigations. 
•    Ensure tracking and remediation of surveillance and investigations related regulatory findings.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.

•    Propose control improvements, enhancements and simplifications where appropriate.
•    Support all control checks undertaken by FCC under the Operational Risk Framework (ORF).
•    Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
•    Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
•    Lead or influence significant programmes of work in support of the financial crime compliance objectives.
•    Gap analysis for Group AML & Fraud P & S against the local regulations including preparation of any Country Addendum/dispensation & tabling in the relevant risk committee. 
•    Preparation of risk committee papers – Board, BAC, ERC, CFCRC for FCC/Fraud related matters including Annual AML attestation to the Board.

Regulatory & Business Conduct
•    Liaising & coordinating with regulators for audits and other FCC/Fraud related matters 
•    Review & analyse regulatory updates for further dissemination to the team & risk committees.  
•    Co-ordinating with all businesses and process owners for submission of annual AML data to the regulator.
•    Gap analysis for local regulations for FCC and Fraud including liaising with Process Owners and tracking until closure of all gaps. 
•    Gap analysis for MAS regulations for FCC and Fraud. Act as a point of contact for Rubik including implementation of revised processes and preparation of relevant Country Addendum or dispensation
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Support Head of FCC to lead the [ Malaysia / CFCR/ FCC ] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Local Regulators
•    Business Segments
•    Country FCSO
•    Group FCC
•    SCB Singapore

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Malaysia FCC team.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Surveillance (including Screening and Monitoring)
•    Investigations
•    Compliance Advisory
•    Regulatory Liaison
•    Manage Change
•    Manage Projects

Qualifications

•    Graduate/Degree
•    Completion of mandatory and developmental trainings specific to the role and any regulatory role specific training.
•    Professional membership with industry professional bodies such as ACAMS, AICB for continuous development/improvement/awareness of current practices.
•    Relevant AML certification from ACAMS / AICB

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.