Job Summary

T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge of cost avoidance, gaining efficiency and finding the best value for investment dollars.
 
In partnership with Technology & Operations (T&O) Program and project teams, the T&O Common Service Delivery for Projects will be responsible for identifying opportunities & establishing central T&O delivery service offerings – a structured, T&O-wide services programme aimed at developing, standardising, and scaling services that programme and portfolio management can across T&O and Business functions.

This strategic role will lead delivery optimisation efforts and operational efficiency across T&O by implementing best-in-class practices and establishing a centralised suite of delivery services to support repeatable and high-value programme and project management functions. These initiatives are expected to deliver sustainable cost savings of $10–20 million annually.

The ideal candidate will bring a strong entrepreneurial mindset, a proven track record in driving delivery excellence, and deep expertise in project, programme, and portfolio management. The role requires exceptional interpersonal skills, the ability to foster cross-functional collaboration, and the agility to drive new ways of working across a large, complex organisation.

Working closely with the T&O Program, Project. Release & Change Teams, Portfolio Leads, and key Business and Functional stakeholders, the role will ensure the effective planning, execution of delivery initiatives across the Bank. The scope blends strategic foresight, service offering and management expertise, financial acumen, and hands-on execution – offering a strong platform for collaborating across the enterprise.

Key Responsibilities

Strategy
•    Delivery capability uplift by introducing standardised project and programme management (PPM) services, tools, methodologies, and frameworks across T&O.
•    Act as an escalation point for high-impact, cross-functional initiatives. Proactively identify opportunities for improvement within T&O Delivery and related functions, including Managed Services and implement solutions.
•    Design and implement scalable delivery frameworks (e.g., Agile, SAFe, Hybrid) that align with diverse programme needs across Technology and Operations.
•    Develop and operate a centralised services pool at scale across for all T&O portfolio & project management to consume.
•    Provide strategic insight and executive-level reporting to the T&O Management Team (MT), Business, and Functions MTs.
•    Establish and maintain collaborative partnerships with key stakeholders, ensuring shared accountability for delivery outcomes.
•    Ensure T&O’s alignment with the Bank’s Enterprise Change Management and broader governance processes.
•    Foster a culture of continuous improvement, innovation, and cross-functional collaboration aligned with strategic delivery goals.. 

Business
•    Lead a centralised delivery services unit that delivers services, risk oversight, planning, and stakeholder engagement for T&O programmes.
•    Drive portfolio-wide health reviews and performance management, ensuring timely, high-quality delivery across transformation initiatives.
•    Support delivery teams with specialist SME capabilities to manage change across people, process, and technology.
•    Define and manage KPIs, OKRs, and delivery dashboards to enable transparency, performance tracking, and executive reporting.
•    Establish communication standards and templates to support centralised services governance, performance insight, and stakeholder engagement.
•    Lead resource planning, budget alignment, and capacity management to optimise utilisation of the central services team.
•    Collaborate with Change Delivery Standards & Tooling teams to drive consistency in tools, templates, and methodologies.
•    Define and track productivity metrics that demonstrate performance improvements and operational efficiency gains.
•    Oversee programme lifecycle management including intake, prioritisation, execution, and closure in line with Group standards.
•    Champion process simplification, digitisation, automation, and delivery excellence across project and programme execution.

Processes
•    Own and maintain the T&O Delivery Playbook – a structured guide outlining end-to-end execution standards, tools, and best practices.
•    Implement a structured change framework for centralised services capabilities to ensure roles, responsibilities, and communication are clearly defined.
•    Review and assess the impact of approved or in-flight investments on T&O tools and processes, ensuring appropriate change alignment.
•    Embed mechanisms to provide transparent execution insights to senior stakeholders through consistent reporting on milestones, risks, and progress.
•    Maintain a central repository of programme assets (e.g., templates, checklists, lessons learned) to accelerate programme setup and execution.
•    Support automation, digitisation, and enhancement of T&O delivery tools and processes.

People & Talent
•    Lead structured mentorship, coaching, and community forums that connect experienced transformation leads with emerging talent.
•    Establish and continuously evolve a training curriculum that upskills delivery leads and teams within the central services model.
•    Conduct regular skills mapping to identify capability gaps and enable targeted talent development.
•    Manage internal teams, delivery partners, and vendors involved in programme and transformation execution.
•    Foster a high-performance culture grounded in transparency, accountability, collaboration, and innovation.
•    Set and communicate clear performance metrics; provide ongoing feedback, recognition, and developmental support to direct and matrixed team members.
•    Ensure effective talent acquisition, succession planning, and retention strategies are in place for critical roles.
•    Monitor team structures and capacity to align with business needs and enable delivery at scale.
•    Oversee training, supervision, and capability building to ensure teams remain skilled and compliant with delivery standards.

Risk Management
•    Proactively ensure assurance mechanisms are in place and that delivery teams operate in accordance with approved governance and controls.
•    Identify and manage risks throughout the programme lifecycle, escalating issues in a timely manner.
•    Maintain full awareness of the risk and control environment, ensuring consistent adherence to Group policies and procedures.
•    Ensure all support functions and delivery teams align with Group Security and Audit standards.

Governance

•    Lead and represent the function in regular governance forums including Programme/Portfolio Steering Committees, Quarterly Performance Reviews (QPRs), and Monthly Performance Reviews (MPRs).
•    Partner with second- and third-line functions, audit, and regulatory teams to support formal reviews, assessments, and Requests for Information (RFIs).
•    Ensure compliance with internal and external governance and control requirements throughout delivery engagements.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the T&O Delivery and Program teams to achieve the outcomes set out in the Bank’s Conduct Principles 

Key stakeholders
•    T&O Delivery, Portfolio, Programme, Release and Change Mgmt Teams
•    T&O Management and Product Owners
•    Business and Function Heads across T&O
•    Fit for Growth (FFG) Portfolio Leads and Delegates
•    FFG Product Owners, FFG Central Team, and Finance
•    Change Delivery Standards Team
•    Transformation and Change Leads across Business and Functional units

Qualifications

•    Education: Graduate, Degree Or Higher Diploma Preferred
•    Certifications:    Pmp And Other Project/Program Management Certifications 

Skills and Experience

•    Transformation
•    Portfolio Management
•    Change & Communications Management
•    Financials Management
•    Performance Management
•    Consulting
•    Regulatory Engagements
•    Talent Management
•    Risk Management 

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers