Job Summary

`T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge in gaining data driven insights for these programs.
 
In partnership with Technology & Operations (T&O), the Head, T&O Proactive Intelligence for Portfolio Management will lead the development of T&O advanced data and analytics capabilities to strengthen investment portfolio oversight, program management, determine demand and supply and delivery excellence. The role will drive the adoption of advanced tools and AI technologies, in partnership with respective teams to proactively identify hot-spots concentration and IBS-related risks and generate actionable insights to support the Business Case Solution and Investment teams in prioritizing initiatives with high delivery confidence and value potential.

A strong blend of technical acumen, business application awareness, interpersonal effectiveness, and change leadership is essential to champion new ways of working and accelerate outcomes. The role will closely engage with teams across T&O—including HR, Governance, Finance, Risk, Analytics, and AI functions—to enhance the effectiveness of transformation initiatives and ensure incremental investments deliver intended outcomes across the enterprise.

By embedding AI-driven capabilities, this role will enhance better data driven strategic decision-making process for T&O program delivery and risk management. The ideal candidate will bring credible experience in designing and deploying functional and technical dashboards that enable data-driven, fact-based decisions. As a senior leader, the individual will establish intelligent, automated, and insight-led frameworks that empower centralized program and project teams to improve delivery performance across T&O and beyond.

RESPONSIBILITIES`

Strategy
•    Collaborate with the Data & AI strategy team to drive adoption of advanced tooling, AI-enabled insights, and best practices across the T&O Portfolio, which can be offered as a service to other QPR’s if required.  
•    Continuously identify and implement opportunities to enhance T&O’s investment and program management capabilities through predictive analytics and intelligent workflows.
•    Provide strategic insights to executive dashboards to elevate delivery visibility and decision quality.
•    Adopt group’s delivery frameworks, tooling standards, and templates to ensure consistent, high-quality program execution.
•    In line with group’s guidance, cultivate strong partnerships with business and functional leaders to ensure shared accountability and cultural alignment towards AI-enabled delivery.  
•    Ensure full compliance with Enterprise Change Management standards and related governance requirements. 
•    Foster a high-performing, collaborative environment focused on innovation, agility, and continuous improvement. 

Key Responsibilities

Business
•    Leverage AI for proactive resource optimization, risk mitigation, and automated reporting across the delivery landscape.
•    Enhance transparency across programs through intelligent tools that surface interdependencies, delivery risks, and conflicts.
•    Embed a fact-based reporting culture using integrated enterprise-wide toolsets with real-time, high-quality data.
•    Lead capability uplift programs—including workshops and training—for program managers and delivery teams on the effective use of analytics and tooling.
•    Stay ahead of AI/ML advancements and assess applicability to delivery and portfolio management strategies.
•    Identify and implement automation opportunities to improve operational efficiency and delivery quality.
•    Integrate AI-generated insights into governance processes in partnership with PMOs, Risk, Compliance, and Finance teams.
•    Ensure alignment with Change Delivery Standards and broader governance policies. 
•    Drive continuous improvement initiatives to digitize, automate, and streamline project and program execution

Processes
•    Ensure adherence to Group Standard Delivery Processes across all initiatives.
•    Lead proactive assessments of Group and T&O tools/processes impacted by new or ongoing investments.
•    Design and implement roadmaps for process improvement that reduce manual effort and improve data traceability.
•    Establish mechanisms that provide senior stakeholders with clear, timely, and actionable transparency throughout program lifecycles.
•    Champion continuous enhancement of T&O and Group delivery tools, automation capabilities, and integrated workflows.

People & Talent
•    Lead internal teams, external partners, and vendors involved in transformation initiatives.
•    Drive a culture of innovation and experimentation within program delivery, promoting AI-led methodologies.
•    Define and communicate performance metrics, provide regular feedback, and reward strong contributions.
•    Hire, develop, and retain top talent while ensuring robust succession planning for key roles.
•    Continuously assess and optimize team capacity and structure to align with delivery objectives.
•    Ensure direct and matrixed team members, including vendor resources, are well-trained, supervised, and equipped to deliver effectively.
•    Set clear roles, responsibilities, and performance expectations in line with strategic goals.

Risk Management
•    Champion tooling enhancements that minimize manual intervention and reinforce compliance with governance standards.
•    Ensure effective risk monitoring throughout program and business case lifecycles.
•    Maintain clear visibility of the risk and control environment and ensure active adherence to policies and standards.
•    Support robust operational procedures aligned with Group Security and Audit requirements.

Governance

•    Lead key governance forums such as Steering Committees, Quarterly and Monthly Performance Reviews.
•    Serve as the T&O representative in second- and third-line assurance engagements, including internal and external audits and regulatory requests for information. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the T&O Delivery and Program teams to achieve the outcomes set out in the Bank’s Conduct Principles 

Key stakeholders
•    T&O Delivery, Portfolio, Program, Change, Finance and Risk Teams
•    T&O Management Team, Product Owners, and Business Heads
•    GTOC (Tooling, Standards & Investment Insights) & FFG engine room
•    AI and Data Analytics Teams
•    FFG Portfolio Leads and Delegates
•    FFG Product Owners, Finance, and Central Teams
•    Transformation Leads across other Business and Functional Units

Other Responsibilities
Embed Here for good and Group’s brand and values in T&O Delivery; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

Transformation
Portfolio Management
Change & Communications Management
Financials Management
Performance Management
Consulting
Regulatory Engagements
Talent Management
Risk Management

Qualifications

EDUCATION     GRADUATE, DEGREE PREFFERED    
CERTIFICATIONS     PMP AND OTHER PROJECT/PROGRAM MANAGEMENT CERTIFICATIONS
AI, DATA SCIENCE AND ANALYTICS CERTIFICATIONS
LANGUAGES     

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.