Job Summary

•    Strive to maximise the profitability and market share for the Bank by achieving the committed sales and profitability (where applicable) targets for the region in alignment with established strategy, with focus on Wealth Management products.
•    To lead Branch Managers in the region, devise and implement Branch business strategies and acquisition plans, and cross-collaborate with teams in SME, Personal and CCIB for NTB and cross-sell opportunities.
•    Responsible for the mobilisation and mentoring of Associate Relationship Managers to initiate and implement branch sales activities necessary to achieve assigned sales targets, and develop them with end goal of conversion to Priority Relationship Manager as part of the Affluent Distribution career development path.
•    Undertake assignments to explore and develop new business opportunities with selected market segments in the region.

Strategy
•    Strive to achieve and exceed the committed performance targets by fully capitalising on SCB’s branch footprint in the region and fully capturing the business opportunities in the catchment areas.
•    Devise delivery strategies that align with MY’s business thrust to maximise sales capabilities through implementing localised promotion, marketing programs and in-branch business capturing.
•    Manage and control the sales discipline by fostering the best use of professional skills and consultative-selling to cultivate long-term relationships.
•    Embed service quality into our business by incorporating service differentiation elements in our sales process. Focus will be put on exploring ways to improve value-added service and ensuring the delivery of quality service through fostering a service culture in branches.
•    Develop performance standards and set measurable objectives / targets to ensure that concerted efforts are put on all sales activities driven along the business line.
•    Provide guidance and motivate staff to achieve high productivity through assessment mechanism and incentive scheme to recognise performance.
•    To formulate recovery strategies for the branch and maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
•    To ensure branches conduct BCP test as per test schedule and forward to county BCP coordinator on test results, and continuously raise awareness on BCP to all staff within the branch.

Key Responsibilities

Processes
•    To balance control and risk-taking through ensuring the compliance at all levels, to the key risk controls, and through improving the staff’s sensitivity to risk by use of various management tools.
•    Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.  
•    Ensure Branch Managers responsible for the proper control of keys, combination settings and password that protect cash and valuable documents.

People & Talent
•    Proactive mentoring and management of all branch staff.  Undertake union interface if necessary.
•    Observing, coaching/training and counselling staff towards expected behaviours.
•    Identification of training/development needs and ensuring these are met.
•    Build a positive working environment to encourage commitment to excellence through skills building, two-way communication and career development
•    Build staff quality by improving the sales and service capabilities through increasing job-related knowledge and sharpening of core competencies.
•    Ensure effective allocation of manpower, staff level and resources within approved budget

Risk Management
•    Seek to understand the risk and control environment in country and drive rectification as required
•    Ensure adequate and appropriate systems and controls are in compliance with Group and country policies, procedures, standards, and codes to ensure: 
o That team members can perform successfully in their roles 
o There is clear oversight/ supervision / decision making e.g. committees
•    Ensure effective implementation of Risk Management framework throughout the organisation 
o Risk appetite is clear and integral to the strategy with appropriate controls 
o Effective processes in place to identify, manage and monitor and report risks
•    Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
•    Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees.
•    Drive the systems and procedures to safeguard the security, integrity and confidentiality of information

Governance
•    Provide oversight across products, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines.
•    Embed the Group’s value and code of conduct in country to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations amongst employee form part of the culture 
•    Engage with all audit report findings in the countries and ensure feedback in acted upon
•    Monitor and analyse core conduct parameters for the assessment of conduct risk, facilitation of prompt mitigation and any necessary escalation. 
•    Foster an open culture, promoting awareness and consequences of inappropriate behaviours. 
•    Develop conduct related strategies and plan, with reference to Group’s conduct framework and policies and regulatory guidelines, to ensure sustainable business growth.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Set an appropriate tone from the top on the conduct agenda to all staff within the business (including all “inscope” and not “in-scope” staff under definition of “Local Governance”). 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters 

Key stakeholders
•    Head, WRB MY 
•    Head, Wealth Solutions & Affluent Distribution
•    Head, Affluent Distribution, Priority and Private Banking
•    Head, Affluent Cluster Distribution – South & East and Branch Operations
•    Head, International Banking & Employee Banking
•    Head of Deposits and Payments
•    Respective product, specialist and segment heads under the Wealth and Affluent teams
•    Head, Client Experience and Project Management
•    External providers such as fund houses, investment banks, insurance providers
•    Group Distribution and Corporate Partnerships

Other Responsibilities
•    Promote an embed Here for good and the Group’s brand and values in the Business
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Maintain effective communication with key stakeholders, including regulators and staff

Skills and Experience

•    Business Acumen
•    Industry Knowledge
•    Relationship Management
•    Customer Behavior and Preferences
•    Sales Proposals and Presentations
•    Selling
•    Lending Processes and Standards
•    Regulatory Environment - Financial Services
•    Portfolio Management for CPBB
•    Anti-money Laundering Policies and Procedures

Qualifications

•    Academic or Professional Education/Qualifications – relevant degree
•    Licenses and Certifications/accreditations – as required by role remit and responsibility 
•    Professional Memberships – as required by role remit and responsibility
•    Bank training, i.e., mandatory & developmental – as per below
•    Languages – fluency in business English 

Group/Country Mandatory Learning
•    Right Start
•    Anti-Money Laundering, Counter Terrorist Financing & Sanctions 
•    Fighting Bribery & Corruption - A Practical Guide
•    Global Privacy Awareness
•    Group Code of Conduct
•    Health, Safety and Environment
•    (iSAFE) Information Security Awareness for Everyone
•    Introduction to Operational Risk in Standard Chartered Bank
•    Reputation Risk

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.