Key Responsibilities

The Head of OneTPRM Service Delivery is accountable for end-to-end service delivery, operational excellence, and strategic execution of the OneTPRM platform across Vendor, Non-Vendor, and Intragroup arrangements, this includes interaction with dependent process and supporting ongoing change and transformation. This role ensures stable BAU operations, successful UAT and go-lives, effective stakeholder engagement, timely issue escalation and resolution, and scalable delivery models to support new products, migrations, and regulatory requirements.

Service Delivery & Operations

• Own end-to-end OneTPRM service delivery across all third-party types
• Ensure BAU operations meet agreed SLAs, KPIs, regulatory obligations, and audit expectations.
• Oversee risk assessments, control assessments, renewals, annual reviews, and lifecycle management within OneTPRM.
• Drive operational stability, standardisation, and continuous improvement across processes and tools.
• Ensure data quality and integrity

Identity Governance & Administration 

• Lead OneTPRM Service Delivery Team ensuring proper access governance, role design, and segregation of duties.
• Ensure timely onboarding, offboarding, and access reviews aligned with policy and compliance requirements.
• Act as the business owner for OneTPRM service delivery, coordinating with technology and security teams.

UAT, Go-Live & Change Delivery

• Govern UAT planning, execution, defect management, and sign-off for OneTPRM enhancements.
• Coordinate go-live readiness, cutover planning, and post-implementation stabilisation.
• Ensure minimal disruption to BAU during releases and migrations.

Migration & Product Onboarding
•    Lead large-scale migrations (legacy to OneTPRM, phased rollouts, regulatory-driven migrations).
•    Design and execute migration strategies for new products and supported arrangements.
•    Ensure data integrity, risk coverage, stakeholder alignment, and operational readiness for each migration wave.

Stakeholder Management
•    Act as the primary point of contact for senior stakeholders across Business, Risk, Compliance, Technology, Audit, and Vendors.
•    Translate regulatory and business requirements into practical service delivery solutions.
•    Build trusted partnerships and manage expectations across complex, multi-functional teams.

Escalation & Issue Management
•    Own end-to-end escalation management for service, risk, system, and delivery issues.
•    Lead root cause analysis, corrective action planning, and preventive controls.
•    Provide clear, timely, and structured updates to senior management and governance forums.

Strategic & Solution Leadership
•    Define and execute the OneTPRM Service Delivery strategy, aligned with enterprise risk and digital transformation objectives.
•    Identify process, automation, and tooling opportunities to improve efficiency and scalability.
•    Drive solution-oriented outcomes rather than transactional delivery.

People & Performance Management
•    Lead, coach, and develop a high-performing Service Delivery team across operations, change, and support.
•    Set clear goals, performance metrics, and capability uplift plans.
•    Foster a culture of accountability, collaboration, and continuous improvement.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. •       This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

Key Skills & Competencies

Technical & Domain Skills
•    Strong knowledge of Third-Party Risk Management (TPRM) frameworks and regulatory expectations.
•    Hands-on experience with OneTPRM or equivalent TPRM platforms.
•    Experience managing UAT, system migrations, and enterprise rollouts.

• Familiarity with all risk types (Vendor, Financial services, and Intragroup risk models.

Leadership & Delivery Skills
•    Proven ability to lead large, cross-functional service delivery teams.
•    Strong stakeholder management and executive communication skills.
•    Excellent escalation, issue management, and decision-making capabilities.
•    Strategic thinker with a solution-driven mindset.
•    Strong change management and transformation leadership.

Behavioral Competencies
•    Accountable and resilient under pressure.
•    Structured, detail-oriented, yet able to operate at strategic level.
•    Collaborative, influential, and trusted advisor to stakeholders.
•    Continuous improvement and customer-centric mindset.

Preferred Experience & Qualifications
•    10+ years’ experience in TPRM, Risk Operations, Service Delivery, or Transformation roles.
•    Experience within Banking or Financial Services environment.
•    Exposure to regulatory engagements, audits, and senior governance forums.
•    Relevant certifications (e.g. Risk, Project Management, IT Governance) are an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers