Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - WRB, to partner with Wealth, Retail Banking (WRB) stakeholders, supporting relevant transformation activities to evolve and enhance WRB process performance, ways of working and effectiveness.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation)

The role holder will partner with key WRB stakeholders to identify opportunities to truly transform WRB processes, leveraging PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject matter expertise for process design and re-engineering for relevant strategic initiatives.

This role brings all relevant PE foundational capabilities to support WRB and deploys capabilities where appropriate:

• Process Universe – ensure WRB processes are maintained and leverage data and analytics to identify opportunities to further streamline WRB processes
• Business Services (landscape review, process review and / or process mining)
• Knowledge and Training
• Deliver

In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.

Key Responsibilities

• Works with WRB senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impact
• Creates strong credibility for self with WRB stakeholders and subject matter experts (SMEs), project teams and PE team members
• Creates feeling of cohesiveness and positive working environment with WRB stakeholders and project team members
• Demonstrates good technical PE capabilities and WRB business understanding to manage project effectively
• Leads the deployment and adoption of process excellence capabilities to support relevant WRB areas to drive transformation, leading by process, AI and data – articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiency
• Defines the ‘art of the possible’ to drive the WRB process transformation agenda and delivers expected PE outcomes – articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements)  
• Drives a culture of continuous improvements within WRB to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit WRB)
• Demonstrates ability to influence, drive result and ‘get things done’
• Builds and maintains strong, positive relationships with stakeholders
• Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’)
• Leads and supports a change in mindset, building a culture of continuous improvements within PE and WRB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes.
• Sets effective metrics and standards, transparently communicating them to team members, WRB stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Group Transformation
• CIB
• IB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)

Qualifications

• Minimum 10 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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