Job Summary

We are seeking a highly skilled and motivated Manager for our FCSO Case Investigations team. In this role, you will be responsible for executing the strategic operations plan for Country FCSO, aligning it with our business strategies and investment goals. You will be supporting global FCSO strategies within the country to streamline processes, enhance productivity, and reduce risk

Key Responsibilities

• Implement Strategic Operations: Execute the strategic operations plan for Country  Financial Crime Surveillance Operations (FCSO) , aligning it with business strategies and investment goals.
• Drive Global Strategy: Supporting the global Financial Crime Surveillance Operations (FCSO) strategy within the country to streamline processes and enhance productivity.
• Reduce Risk: Implement measures to reduce risk and improve controls within the  Financial Crime Surveillance Operations (FCSO) framework.
• Leverage Technologies: Utilize advanced technologies to improve operational efficiency and control mechanisms.
• Ensure Seamless Client Experience: Ensure efficient processing and timely resolution of client issues to support business goals
• Monitor Processes: Oversee FCSO/Surveillance processes to ensure consistent implementation of programmes.
• Support Controls: Provide adequate support through people, processes, tools, frameworks, and systems for necessary controls.
• Enhance Productivity: Continuously seek ways to enhance productivity within the  Financial Crime Surveillance Operations (FCSO) operations.
• Improve Controls: Focus on improving control measures to maintain high standards of operation.
• Enable Business Growth: Ensure that  Financial Crime Surveillance Operations (FCSO) operations are seen as enablers for business growth and client retention

Additional Responsibilities:

• Manage Watchlists: Handle daily management of watchlists, including timely additions and reconciliations as directed by Head Financial Crime Surveillance Operations (FCSO).
• Support Complex Investigations: Assist Head Financial Crime Surveillance Operations (FCSO) with complex investigations as needed.
• Legal Orders Management: Manage legal and production orders, respond to law enforcement, and conduct related investigations.
• Transaction Monitoring: Process Transaction Monitoring (TM) and Name Screening (NS) cases daily, adhering to AAA procedures and agreed turnaround times (TATs).
• Quality Control: Maintain Quality Control and Quality Assurance results in line with Group and local expectations.
• Follow-Up Actions: Initiate timely follow-up actions to process alerts in Transaction Monitoring (TM) and Name Screening (NS) with clear narratives.
• Implement Standards: Help implement investigation and surveillance standards set by regulators and the Group Financial Crime Compliance (FCC) function.
• Support Group Processes: Follow processes defined by Group Financial Crime Surveillance Operations (FCSO) Global Process Owner and Country Financial Crime Compliance (FCC)
• Report Internal SARs: Report internal Suspicious Activity Reports (SARs) for cases escalated through FCSO screening or transaction monitoring to Country Financial Crime Compliance (FCC) & Country Money Laundering Compliance Officer (CMLCO)
• Assist Head FCSO: Provide general support to the Head Financial Crime Surveillance Operations (FCSO) in various tasks and initiatives.

Qualifications:

• Strong understanding of financial crime surveillance operations / Preferably with strong knowledge in Trade Operation dealing with Import and Export documents.
• Experience in transaction monitoring, name screening, and legal order management.
• Ability to manage and escalate significant risks and issues.
• Excellent communication and stakeholder engagement skills.
• Detail-oriented with strong analytical and problem-solving abilities

Competencies 

• Compliance Policies and Standards
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment
• Change and Project Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.