Job Title Here Experience Director

Job ID: 000000123SC
Location: London, UK
Area of interest: Investment Banking
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 27-Sept-2022 Closing Date: 12-Oct-2022
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Title:  Markets COO, Head Business Resilience Risk Management

37509

Kuala Lumpur, MY

Operations
Regular Employee
Office - Full Time
3 Sept 2025

Job Summary

Overview
•    This role is critical in ensuring that third-party Risk is effectively managed in alignment with the Bank’s risk appetite and regulatory expectations. The individual supports both regional and global TPRM activities, playing a central coordination role for Markets-related risk and control matters. This role ensures that all the third-party risks within Markets are identified, assessed, and addressed in a structured and timely manner, upholding the Bank’s risk standards and regulatory commitments.

Strategy
•    Awareness and understanding of the Group’s Global Markets strategy and model for the role. Driving optimal performance and risk management of the TPRM operating model. Setting objectives and key results for the team.

Business
•    Awareness and understanding of the wider Markets business, economic and market environment in which the Group Operates. This role leads a team that provides core support to the business by providing risk management services.
•    Awareness and understanding of relevant Risk standards and Policies relevant to the Markets business and scope of the role.
•    Responsible for aligning the team structure in accordance with the business structure to ensure effective risk management.

Processes
•    Responsible for coordination of timely risk updates into Committee governance
•    Responsible for standing (e.g. annual) and trigger reviews (e.g. event-driven) reviews of relevant risks and documentation
•    Track deliverables relating to treatment of risks associated with the TPRM process
•    Support system owners to drive the delivery and prioritisation of enhancements to relevant systems (e.g. SCBuy, Redux, IGA)
•    Query management
•    Management of open risk issues in the Bank’s risk systems (i.e. M7)

People & Talent
•    Role is initially stand-alone but may expand to include people leadership responsibilities
•    Responsible for continuously developing a team of strong risk managers
•    Responsible for leading through example and building the appropriate culture and values. Sets appropriate tone and expectations for the team and work in collaboration with risk and control partners.
•    Responsible for leading and supporting a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
•    Responsible for driving training and communications to promote awareness and continuous learning for risk control and governance aspects.
•    Responsible for ensuring the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management
•    Responsible for ensuring that risk management profiles are maintained and are complete and accurate as required under Operational Risk policies and standards.
•    In practical terms this means supporting GPOs and RFOs with processes such as RCSA (Risk Control Self-Assessment), TDR (Top-Down Review), trigger reviews that may require ad-hoc assessments; and Scenario Analysis.

Key Responsibilities

Governance
•    Responsible to ensure that appropriate risk reporting and oversight are in place as outlined in the relevant policies and standards:
i.    Group Third Party Risk Management Standard
ii.    Group Third Party Risk Management Policy
iii.    Deviations as applicable in Countries

•    In summary this means ensuring that the appropriate oversight and escalation channels are in placed between Countries, Risk Committees (e.g. Markets NFRC) and senior Committees (e.g. CIB NFRC and Group TPRM Committee).


Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Contract Owners
•    Markets Business and Function Heads
•    Supply Chain Management
•    OTCR (Operational Risk) and Group TPR teams
•    Markets Global and Cluster COO teams
•    Markets Compliance
•    Markets Legal

Other Responsibilities
•    Live by the Here for Good promise and the brand values as stated for Group, Business and Country
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
•    Responsible for developing a strong working relationship across all Markets risk and risk ops teams and locations.
•    Responsible for leveraging the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
•    Responsible for promoting the Group’s brand and Here for good with employees, clients and regulators. 
•    Responsible for performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Responsible for maintaining effective communication with key stakeholders, and staff.

Skills and Experience

Markets Business and Products (Securities Services and Financial Markets)
Third Party Risk 
Process Optimization
Operational / Non-Financial Risk
Data Analytics

Qualifications

EDUCATION     BACHELOR'S DEGREE OR EQUIVALENT
TRAINING     BANK MANDATORY
CERTIFICATIONS     CERTIFICATE IN OPERATIONAL RISK OR EQUIVALENT
LANGUAGES     ENGLISH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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