Job Summary

The Process Owner – Contract Lifecycle Management (CLM) is accountable for defining, embedding, and continuously improving the end to end CLM process across the organization.

The role will play a dual phase mandate:
•    Build phase – partnering closely with the CLM Product Owner and Technology teams to design, standardise, and embed fit for purpose CLM processes during the internal tool build.
•    Business as Usual (BAU) phase – transitioning into Contract Management Services to own ongoing process governance, optimisation, controls, and adoption of the CLM process.

The Process Owner is the single point of accountability for CLM process design, documentation, and performance, while the Product Owner retains accountability for product vision, backlog, and technical delivery.

Key Responsibilities

CLM Process Ownership (End to End)
•    Own and maintain the end to end Contract Lifecycle Management process, covering contract intake, drafting, negotiation, approval, execution, storage, obligations, amendments, renewals, and termination.
•    Develop and maintain definitive process maps, decision of influence (DOI), controls, and hand offs across the CLM lifecycle.
•    Act as the final decision authority on process design within the CLM domain, in alignment with governance forums and delegated authorities.
•    Ensure process alignment with policy, risk, legal, compliance, and control requirements.

Build Phase – Tool Design & Implementation Support
•    Partner with the CLM Product Owner to translate business and operational requirements into scalable, standardised CLM processes.
•    Provide process leadership into backlog refinement, user stories, and design decisions to ensure tooling enables the target operating model.
•    Identify process simplification and standardization opportunities during build, avoiding customisation unless justified.
•    Support testing activities (SIT/UAT) by validating process outcomes and business scenarios.
•    Ensure operational readiness inputs (procedures, roles, controls, reporting) are embedded before go live.

BAU Phase – Process Governance & Continuous Improvement
•    Own the CLM process governance model, including change intake, impact assessment, prioritisation, and approval.
•    Drive a continuous improvement roadmap for CLM, informed by performance data, user feedback, and emerging risks.
•    Establish and monitor process KPIs and service metrics to track efficiency, quality, adoption, and control effectiveness.
•    Partner with operations, legal, procurement, and risk teams to resolve process issues and optimise outcomes.
•    Act as escalation point for L3 process issues related to CLM.

Change, Adoption & Capability
•    Define and maintain standard operating procedures (SOPs) and process documentation for CLM.
•    Support training, communications, and change activities to drive adoption of the CLM process and tool.
•    Embed a strong voice of customer feedback loop into ongoing process evolution.
•    Collaborate with content, reporting, and analytics teams to ensure CLM insights support decision making.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, regulatory compliance, and business conduct.
•    Ensure CLM processes operate in line with applicable laws, regulations, and internal policies.

Key Stakeholders
•    Head, Third Party Resolution Strategy & Execution 
•    Head, Contract Management Services
•    Head, SCM Product Owner
•    Product Owner – Contract Lifecycle Management 
•    Legal, Compliance, Risk, and Policy owners 
•    Technology & Engineering teams 
•    Procurement / Supply Chain stakeholders 
•    Operational users of the CLM tool 
•    Transformation and Change teams

Qualifications

•    Experience in process ownership, process excellence, or operational transformation, preferably within contract management, procurement, legal operations, or risk controlled environments.
•    Proven experience supporting technology enabled process transformation
•    Strong understanding of operating models, controls, and governance in complex organizations.
•    Experience working alongside Product Owners and Technology teams in Agile or hybrid delivery models.
•    Strong communication, analytical, and problem solving skills.
•    Bachelor’s degree from a reputable university
•    Professional Qualifications/Certifications in areas such as Procurement, Treasury, Finance preferable.

Skills and Experience

•    Program / Project Management 
•    Knowing and understanding bank’s organization structure, products and policies
•    End to end process design & ownership
•    Contract lifecycle management knowledge
•    Process governance & control design
•    Stakeholder management across Legal, Risk & Operations
•    Change & adoption management
•    Agile / product led delivery collaboration

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers